Quality Assurance Coordinator

SOS Personnel; Town of Dover (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

A Delaware-based personal attendant service provider is seeking a Compliance & Training Specialist / Quality Assurance Coordinator to oversee staff onboarding, training, and quality assurance. This part-time position offers flexible remote work and competitive pay. Ideal candidates will have experience in compliance or quality assurance and strong communication skills. Join a mission-driven team dedicated to compassionate care.

Benefits

Competitive hourly pay

Flexible scheduling

Supportive team environment

Qualifications

• 2+ years of experience in compliance, quality assurance, or staff training.
• Strong organizational and recordkeeping skills are necessary.
• Must pass a background check per Delaware DHSS requirements.

Responsibilities

• Oversee onboarding and background checks for new hires.
• Develop and track staff training programs.
• Conduct quality assurance reviews and participant satisfaction surveys.
• Audit service records and incident reports for accuracy.

Skills

Organizational skills

Communication skills

Problem-solving skills

Recordkeeping skills

Compliance knowledge

Education

Associate or Bachelor’s degree in Human Services or related field

Tools

Microsoft Office

Google Workspace

Job description

Overview

🌟 Now Hiring: Compliance & Training Specialist / Quality Assurance Coordinator

Augustine Angels – Personal Attendant Services (PAS) Program

📍 Location: Remote (Delaware-based preferred) 🕒 Employment Type: Part-Time (20–25 hours per week) 💵 Pay Range: $25

💚 About Augustine Angels

Augustine Angels is a Delaware-based, Woman-Owned provider delivering compassionate, compliant, and participant-centered care through the State of Delaware’s Personal Attendant Services (PAS) program. We empower adults with disabilities and seniors to live independently with dignity and support.

🚀 Position Overview

The Compliance & Training Specialist / Quality Assurance Coordinator plays a vital role in ensuring Augustine Angels meets all state and federal program requirements while maintaining the highest standards of quality care. This part-time position oversees staff onboarding, training, documentation, and quality monitoring for statewide PAS operations.

This role is remote and flexible, ideal for an experienced professional seeking a meaningful part-time position with the potential to grow into full-time as the program expands.

Key Responsibilities

• Oversee onboarding, credentialing, and background checks for new hires.
• Develop, schedule, and track initial and annual staff training (participant rights, emergency procedures, HIPAA, etc.).
• Maintain organized compliance and personnel files in accordance with Delaware DHSS standards.
• Conduct quarterly quality assurance reviews and participant satisfaction surveys.
• Audit service records, timesheets, and incident reports for completeness and accuracy.
• Investigate participant complaints and coordinate corrective actions as needed.
• Support the Project Manager with compliance reporting and DHSS audits.

Qualifications

• Associate or Bachelor’s degree preferred (Human Services, Healthcare Admin, or related field).
• 2+ years of experience in compliance, quality assurance, or staff training (home care or healthcare preferred).
• Strong organizational and recordkeeping skills.
• Proficiency with Microsoft Office or Google Workspace.
• Excellent communication and problem-solving skills.
• Must pass a background check per Delaware DHSS requirements.

What We Offer

• Part-time, remote work with flexible scheduling. (Part-time, remote work)
• Competitive hourly pay (Pay Range: $25)
• Supportive, mission-driven team environment.