Quality Assurance Coordinator

Philips Iberica SAU; Ontario (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Philips is seeking a Quality Assurance Coordinator to maintain daily management boards, manage quality notifications, and coordinate resolution of quality concerns under limited supervision. You will handle delivery hold activities, track metrics, and support documentation for nonconforming materials and inspections.

You will lead CAPA investigations, collaborate with cross-functional teams and suppliers, and ensure document control and SLAs align with regulatory requirements.

Qualifications

• 2+ years of experience in Medical Device, Quality Assurance, Quality Control, Quality Audit, Compliance Coordination, or Warehouse Operations.
• Basic knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• High School Diploma or GED required.

Responsibilities

• Analyze quality data, trends, and performance metrics to identify improvement opportunities, drive CAPA, and support continuous improvement initiatives.
• Lead investigations of quality issues and nonconformances, performing root cause analysis and partnering with cross-functional teams, suppliers, and external stakeholders to implement sustainable solutions.
• Support and maintain quality management systems (QMS/eQMS), ensuring compliance with regulatory requirements, company policies, and industry best practices through accurate documentation and records management.

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Title

Quality Assurance Coordinator

Job Description

Quality Assurance Coordinator

As a Quality Assurance Coordinator, you will be responsible for maintaining daily management boards, conducting quality notification processes, and ensuring efficient communication and resolution of quality concerns, working under limited supervision. You will handle delivery hold activities, coordinate daily tasks, and track departmental metrics to ensure adherence to quality standards and regulatory requirements. You will contribute to the preparation of nonconforming material documentation for failed inspections or final release activities, and interact closely with stakeholders to resolve discrepancies and deviations, ensuring prompt and accurate documentation of quality issues

Your role:

• Analyze quality data, trends, and performance metrics to identify improvement opportunities, drive corrective and preventive actions (CAPA), and support continuous improvement initiatives. Lead investigations of quality issues and nonconformances, performing root cause analysis and partnering with cross-functional teams, suppliers, and external stakeholders to implement sustainable solutions.
• Support and maintain quality management systems (QMS/eQMS), ensuring compliance with regulatory requirements, company policies, and industry best practices through accurate documentation and records management. Serve as the subject matter expert (SME) and business process owner for document control processes and systems, overseeing document lifecycle management, change control (CN/ECN), BOMs, deviations, QMS records, and related SAP/PowerCerv activities.
• Ensure document integrity, traceability, and compliance through version control, DHF/DMR/DHR oversight, standardization reviews, archiving, retention management, and continuous process improvements.
• Manage supplier quality activities, including capability assessments, quality agreements, issue resolution, and collaboration on corrective actions to ensure product quality and compliance. Support audits, inspections, and audit readiness efforts by serving as a key quality contact, providing documentation and evidence of compliance, and addressing quality-related inquiries.
• Administer training and compliance activities, including LMS management, training records, KPI tracking, user support, and ongoing application of quality and business process expertise to achieve organizational objectives. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You're the right fit if:

• You have a High School Diploma or GED
• You have 2+ years of experience in Medical Device, Quality Assurance, Quality Control, Quality Audit, Compliance Coordination, or Warehouse Operations
• You have basic knowledge in Microsoft Excel, Word, PowerPoint, and Outlook

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in California is $26.00 - $41.00/hr

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Ontario, CA.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.