Quality Assurance Coordinator

Turning-Point-Community-Programs; Fairfield (CA); On-site; USD 36,000 - 37,000; Full time

Job summary

Turning Point Community Programs is seeking an administrative supervisor under the Clinical Director to help ensure the program complies with Regional Center guidelines and to support quality management activities.

The role includes day-to-day completion of critical paperwork, tracking assessments, and coordinating with team leaders and the Clinical Director to keep client plans up to date. Monday–Friday, 8:30 AM–5:00 PM, with compensation of $26.00–$27.00 per hour.

Qualifications

• Bachelor's degree in Social Work or related field and two years of mental health experience.
• Reliable transportation capable of passing vehicle safety inspection.
• Pass a vehicle safety inspection if older than five years.

Responsibilities

• Completes Diagnosis updates as assigned.
• Completes MORS/8 Determinants assessments as assigned.
• Tracks progress notes and provides feedback to the management team.
• Tracks assessments due and completion; coordinates with Team Leaders and Clinical Director to ensure timely client plans.
• Attends/Conducts Utilization Review meetings when the Clinical Director is unavailable; coordinates with Clinical Director to implement recommendations.
• Responsible for tracking and reviewing the results of internal utilization and review.
• Reviews charts to ensure they meet state and Regional Center requirements.
• Assists the Clinical Director and Program Director with developing the Quality Improvement plan and implementing changes.
• Assist the Clinical Director with filing, organizing, and maintaining a record of KETs (Key Event Tracking) and inputting data into the charted system.
• Assist the Clinical Director with filing, organizing, and maintaining a record of Risk Management Binder (SIRs).
• In coordination with the Clinical Director and Program Director, reviews and evaluates customer satisfaction/performance outcome data.
• Ensures the safety, health, and well-being of the members.
• Completes paperwork as assigned promptly.
• Meets the standards set for performance in all aspects of job duties.
• Provides support to other staff members as needed.
• Adheres to and upholds the policies and procedures of Turning Point Community Programs.
• Attends staff meetings unless approval for non-attendance is secured from the Clinical Director or Program Director.

Skills

Clinical – Community Mental Health

Clinical – Counseling

Clinical – Exercising Judgment

Education

Bachelor's degree in Social Work or related field

Job description

Under the administrative supervision of the Clinical Director, this position is responsible for ensuring that the program remains in compliance with Regional Center guidelines. Assists the Clinical Director in the quality management functioning of the Program.

Distinguishing Characteristics

This is an at-will administrative position within a program. Additionally, this position is responsible for the day-to-day completion of critical paperwork and assisting the Clinical Director.

Essential Duties and Responsibilities – (Illustrative Only)

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

• Completes Diagnosis updates as assigned.
• Completes MORS/8 Determinants assessments as assigned.
• Tracks progress notes and provides feedback directly to the management team.
• Tracks assessments due and completion. Works in coordination with the Team Leaders and Clinical Director to ensure that all assessments and client plans are completed promptly.
• Attends/Conducts Utilization Review meetings when the Clinical Director is not available. Coordinates with Clinical Director to implement recommendations.
• Responsible for tracking and reviewing the results of internal utilization and review.
• Reviews charts to ensure that they meet state and legal/Regional Center requirements.
• Assists the Clinical Director and Program Director with developing the Quality Improvement plan and implementing changes.
• Assist the Clinical Director with filing, organizing, and maintaining a record of KETs (Key Event Tracking) and inputting data into the charted system.
• Assist the Clinical Director with filing, organizing, and maintaining a record of Risk Management Binder (SIRs).
• In coordination with the Clinical Director and Program Director, reviews and evaluates customer satisfaction/performance outcome data.
• Ensures the safety, health, and well-being of the members.
• Completes paperwork as assigned promptly.
• Meets the standards set for performance in all aspects of job duties.
• Provides support to other staff members as needed.
• Adheres to and upholds the policies and procedures of Turning Point Community Programs.
• Attends staff meetings unless approval for non-attendance is secured from the Clinical Director or Program Director.

Minimum Qualifications and Certifications & Licenses

Education, Training, and Experience

A typical way of obtaining the knowledge, skills, and abilities outlined above is through graduation from an accredited college or university with a bachelor’s degree in Social Work or a related field, and two (2) years of varied experience providing mental health services.

Licenses; Certificates; Special Requirements

• Reliable means of transportation capable of passing vehicle safety inspection if more than five years old, excluding all modes of two‑wheeled transport, inclusive of bicycles, mopeds, and motorcycles.
• Bachelor's degree in Social Work or related field or better.

Schedule

Monday – Friday, 8:30 AM - 5:00 PM.

Compensation

$26.00 to $27.00 an hour.

Travel Required

Yes . As needed for client transport and program support.

Skills

Required

• Clinical – Community Mental Health Intermediate
• Clinical – Counseling Intermediate

Preferred

• Clinical – Exercising Judgment Intermediate

Education

Required

• Bachelors or better in Social Work or related field.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.