Quality Assurance Coordinator

Sevita; Arlington (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Sevita, a leading provider of home and community-based specialized health care, seeks a Quality, Risk and Compliance professional in the United States. The role supports auditing, regulatory compliance and client safety across our operations and services.

Responsibilities include reviewing case files, submitting QA reports, providing management feedback, ensuring client surveys participate, and monitoring policies. Travel up to 25% may be required.

Qualifications

• Associates degree in Human Services, education, psychology, sociology or related field required; Bachelor’s degree preferred.
• Minimum two plus years related experience.
• Valid driver’s license from state of residence.

Responsibilities

• Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
• Submit weekly Quality Assurance reports in a timely manner
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Creates, implements and monitors standard operating procedures
• Performs other related duties and activities as required

Skills

Quality assurance procedures

Data management

Computer literacy

Eligibility determination

Education

Associates degree in Human Services, education, psychology, sociology or related field

Bachelor’s degree preferred

Job description

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we’ve supported individuals with intellectual and developmental disabilities to live more independently at home and in their community. With our dedicated team and experienced staff, we provide person-centered services that help people build skills, overcome challenges, and reach their full potential.

Pay Rate: $19.00/hr.

Summary

The Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life.

Essential Job Functions

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

• Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
• Submit weekly Quality Assurance reports in a timely manner
• Present consistent feedback to management regarding areas that need improvement
• Ensure 100% of clients participate in the client satisfaction survey
• Ensure all clients receive a return call within 24 hours of calling and leaving a message
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
• Creates, implements and monitors standard operating procedures
• Performs other related duties and activities as required

Supervisory Responsibilities

• None

Minimum Knowledge And Skills Required For The Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

Education And Experience

• Associates degree in Human Services, education, psychology, sociology or related field required, Bachelor’s degree preferred
• Minimum two plus years related experience

Certificates, Licenses, And Registrations

• Valid driver’s license from state of residence

Other Requirements

• Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
• Demonstrate knowledge of computers and knowledge of data management processes
• Demonstrate knowledge of eligibility determination processes and filing procedures
• Travel 0-25%

Physical Requirements

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.