Quality Assurance Consultant (Client Delivery Experience) - Remote

Velera; United States; Remote; USD 67,000 - 87,000; Full time

Job summary

Velera is seeking a Quality Assurance Consultant to ensure effective project delivery through collaboration, testing, and audit support. This remote role requires strong project management skills, a bachelor's degree, and relevant experience in functional testing and audits. Join us in delivering excellence in service and support to credit unions.

Benefits

Competitive wages

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

401k with employer match

Tuition Reimbursement

Wellness program

Qualifications

• Bachelor’s degree preferred or equivalent education and experience.
• Three years of related experience required.
• Experience with project management and audit processes preferred.

Responsibilities

• Perform project reviews and functional testing based on collaborative requirements.
• Support internal and external audits, ensuring compliance and addressing discrepancies.
• Facilitate Root Cause Analysis to document and resolve issues identified.

Skills

Project Management

Functional Testing

Audit Support

Root Cause Analysis

Education

Bachelor’s Degree in Systems or Business Management

Job description

Quality Assurance Consultant (Client Delivery Experience) - Remote page is loaded

Quality Assurance Consultant (Client Delivery Experience) - Remote

Apply locations Remote-USA time type Full time posted on Posted Yesterday job requisition id 8137

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The CDE Quality Assurance Consultant is responsible for project review, functional testing, audit, and RCA support functions for the business unit. In this role, the consultant interacts with various business unit resources, providing project reviews that include examining project artifacts. The consultant will develop, curate, implement, and execute testing templates. Consultants are involved in Root Cause Analysis to review and document issues. Consultants support both internal and external audit requests.

Day in the Life

Quality Assurance

• Collaborate with project managers and project analysts to review their project requirements and artifacts to ensure effective trackability from requirements through project delivery..

• Consultants are responsible for performing functional testing based on test scripts developed in collaboration with project delivery teams.

• Assist project delivery teams in understanding when and where defects are found.

• Collect and document testing results and provide information back to the project managers and project analysts.

• Compile and produce testing result metrics for CDE leadership.

• Address requests from internal sources to perform root cause analysis on issues identified during and after project deliveries.

• Organize communications and meetings across CDE and other groups to document and communicate RCA findings.

• Functional understanding of credit/debit card processing in general and Fiserv processing platforms.

Audit Responsibilities

• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.

• Ensure that audit recommendations are implemented effectively and in a timely manner. Monitor progress and report on the status of corrective actions.

• Identify and assess risks related to project delivery and operations, and develop strategies to mitigate these risks through robust governance and audit practices.

• Perform all other duties as assigned.

Qualifications

• Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required.

• Three (3) years of related experience required.

• Three (3) years of project experience preferred

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE !

Pay Equity

$67,700.00

to

$86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster and the"EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self.

Your Voice Matters and Your Contributions are Rewarded

You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you.

Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

We Help Credit Unions Deliver Possibilities

Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success.

How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum.

Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States.

• Service Excellence – Delivering the Best

We provide credit unions and their members with state-of-the-heart service.

• Security – Protecting Vital Interests

We stop threats before they can cause damage.

• Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services.

• Strategic Growth – Opening New Opportunities

As the perfect partner with all the right tools, we help credit unions achieve their goals.