Quality Assurance & Compliance Specialist, BMH, Bureau of Mental Health

NYC Department of Health and Mental Hygiene; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A city health department in New York is seeking a Quality Assurance & Compliance Specialist to ensure adherence to quality assurance processes and support mental health program improvement. The ideal candidate will have strong organizational and analytical skills, proficiency in data analysis tools, and a collaborative approach to work across program offices. This position offers loan forgiveness programs, comprehensive benefits, and job security in contributing to NYC public health.

Benefits

Loan Forgiveness

Comprehensive health benefits

Work From Home Policy

Job security

Qualifications

• Strong understanding of quality assurance processes and program planning.
• Ability to work collaboratively with multiple program offices.
• Experience in developing and implementing program guidelines.

Responsibilities

• Support program offices in interpreting and adhering to established policies.
• Monitor adherence to site visit policies and analyze findings.
• Generate reports to track Corrective Action Plans and trends.
• Conduct site visits for data validation and reconciliation.

Skills

Quality assurance processes

Monitoring and analyzing performance indicators

Organizational skills

Data analysis tools

Communication skills

Technical analytical skills

Knowledge of mental health program policies

Tools

Excel or similar platforms

Job description

Overview

Quality Assurance & Compliance Specialist, BMH, Bureau of Mental Health. Division/Program: The Bureau of Mental Health (BMH) aims to improve mental health and wellness for New York City residents and reduce disparities by providing data-driven services and engaging with stakeholders. The Office of Program Innovation and Quality Improvement (IQI) drives program development, continuous improvement, strategic planning, accountability, transparency, and performance across the Bureau’s mental health initiatives. IQI supports innovation by using data to inform program design, implementation, and outcomes, and coordinates bureau-wide planning aligned with equity goals and evidence-based practices.

Duties Will Include But Not Be Limited To

• Support program offices in interpreting and adhering to established policies and procedures, ensuring consistent application and alignment with bureau-wide best practices
• Monitor adherence to site visit policies by reviewing submitted reports, analyze findings, and provide actionable feedback to the Executive Director of Mental Health Programs and Office Directors, highlighting areas for improvement and ensuring follow-up as needed
• Generate periodic reports to track the status of current Corrective Action Plans (CAPs), identify trends across provider agencies, and support program offices in preparing CAP-related summaries; promote consistency and accountability in CAP implementation across the bureau
• Track and review KPI progress across all program offices; collaborate with offices to identify positive trends and recommend modifications; provide ongoing support through regular quarterly meetings and reports
• Conduct periodic site visits to programs for data validation and reconciliation, ensuring data accuracy
• Support the development, updating, and implementation of program guidelines in line with policy changes and program needs; collaborate with program offices to monitor trends and provide technical assistance to improve programmatic oversight
• Collaborate with DOHMH call center and triage complaint unit to monitor trends
• Oversee the annual completion of the Food Standards Survey in collaboration with ORE and relevant offices; coordinate and support provider and staff training on NYC food standards, educating and promoting awareness

Preferred Skills / Qualifications

• Strong understanding of quality assurance processes and program planning
• Experience with monitoring, analyzing, and reporting on performance indicators and corrective actions
• Excellent organizational, analytical, and communication skills
• Ability to work collaboratively with multiple program offices and stakeholders and independently, managing multiple projects
• Proficiency in data analysis tools, Excel, or similar platforms
• Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring
• Knowledge of mental health program policies and regulations
• Experience in developing and implementing program guidelines and policies

Why You Should Work For Us

• Loan Forgiveness: Federal/state loan forgiveness and repayment assistance programs may be available; visit studentaid.gov/pslf for details
• Benefits: City employees are entitled to comprehensive benefits including health insurance, pension, and worksite wellness programs
• Work From Home Policy: Depending on the position, up to two days per week may be eligible for remote work
• Job security and opportunity to contribute to NYC public health

Equity & Inclusion

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on legally protected status or characteristics. Reasonable accommodation is available in the application and interview process; to request, contact the Office of Equal Employment Opportunity.