Quality Assurance Compliance Specialist

County of Erie, PA; Erie (Erie County); On-site; USD 65,000 - 80,000; Full time

Job summary

County of Erie, PA seeks an experienced administrative professional to oversee quality assurance and contract administration for county children and youth programs. The role involves reviewing provider contracts, monitoring compliance with OCYF and DHS standards, and supporting program improvement through data analysis and reporting.

Requirements include a Bachelor’s degree in a related field and a minimum of two years’ professional experience in the children and youth sector, with strong Excel

Qualifications

• Bachelor's degree in a related field.
• Minimum of 2 years of professional experience in the field of Children and Youth.
• Knowledge of program planning and evaluation.

Responsibilities

• Coordinate program planning and evaluation activities to improve service delivery.
• Review and monitor provider contracts for compliance with OCYF rules and DHS policies.
• Prepare reports and documentation related to QA activities and corrective actions.
• Provide technical assistance to staff and providers on policy interpretation and quality standards.
• Lead or participate in contract monitoring and quarterly reviews with service providers.

Skills

Program planning

Operations management

Child welfare knowledge

Analytical skills

Education

Bachelor's Degree in a related field

Tools

Excel

Accounting

Job description

Posting Notice: Erie County offers a generous fringe benefit package including low-cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment.

Definition of Class

• This is professional work of an administrative nature involving program planning, administration, analysis, evaluation, monitoring and coordination of county children and youth programs. An employee in this class reviews, administers, analyzes, evaluates, monitors and coordinates children and youth program objectives, policies, and operations of organizational segments children and youth agencies. While this position provides administrative services to agency staff concerning program planning and objectives, important aspects include reviewing and analyzing existing data about programs, preparing reports and recommending operational changes. Supervision may be exercised over professional, sub-professional and clerical staff. Work is performed under the supervision of an administrative supervisor and reviewed through conferences and reports.

Nature of Work

• Provider Contract / fiscal regulatory compliance: Review of provider contract documentation. Analysis of provider contract documentation. Generation of provider rate sheet, budget forms and fiscal documentation. Investigation of placement provider complaints. Consultation on information system design. Analysis of Title IV-E rate calculations. Assistance with the implementation of State Bulletin’s Requirements. Training and consultation on State Bulletin Requirements. Investigates, mediates, and tracks complaint reports regarding Providers. Analysis of provider contract documentation and verification of compliance with OCY requirements. Feedback to program staff regarding the status of individual provider contract processes. Participate on OCY Contracting committee. Work with OCY staff on unified contracting process. Educate OCY staff regarding roles and responsibilities related to provider monitoring. Receives information from families and the public regarding quality and compliance and recommends appropriate course of action. Maintains a system to track, respond to and expedite the resolution of reported quality concerns. Serves as a liaison with representatives from Western Region when OCYF receives complaints about the Agency. Uses data trends to monitor Agency compliance with federally required practice standards and associated measures and to identify areas where quality and compliance could be improved. Develops and implements strategies to mitigate any identified deficiency. Review case records to ensure compliance with Federal and State laws and regulations, as well as Agency policy and procedures. Create and implement Plans of Correction resulting from annual licensing inspection or non-compliances identified due to complaints. Provides consultation and technical assistance to County administrative and supervisory staff regarding the assessment of training needs, the development and implementation of training programs, curriculum content, and methods and procedures necessary to improve the service delivery system. Creates/revises Agency policies and procedures. Helps identify and implement solutions for cases submitted for Complex Case Review. May provide supervision and training to direct service caseworkers and orient new supervisors regarding child welfare policies and procedures, methods of intervention and counseling to children and families. Plans and develops programs, objectives, policies and operations of an organization segment of a county children and youth program. Develops program objectives and goals for specialized program areas and develops, reviews and evaluates the effectiveness of agency programs in meeting the objectives of children and youth county programs. Conducts on-site visits with contract providers to provide technical assistance, train, and audit and interpret agency policies and procedures as well as complying with federal, state, and county rules and regulations. Act as a liaison between the county and service providers while establishing and maintaining written criteria for case review processes. Supervises professional, sub-professional and clerical staff. Perform related work as required. Serves as Contract Administrator for service providers (i.e. reviews contract paperwork, attends budget hearings, etc.). Serves as point of contact for all services’ providers (i.e. meets with contracted service providers on a regular basis to ensure consistent communication and collaborative partnerships with service providers). Monitors contracted service providers’ programming to determine if outcomes are being met. Monitors contracted service providers to ensure services are being provided in the manner outlined in the contract. Provides technical assistance to service providers if areas needing improvement are identified. Directs the conduct of studies, needs assessments and program evaluation. Completes invoice verification tasks for In-Home Service providers. Attends provider meetings.

Duties & Responsibilities

• Internal Quality Assurance:
• Receive, document, and respond to internal and state‑referred quality or compliance concerns involving agency practice.
• Maintain systems to track, address, and expedite the resolution of quality‑related issues.
• Serve as a liaison with the OCYF Western Region regarding complaints or inquiries about the agency.
• Conduct case reviews to ensure compliance with Federal and State laws and regulations, the CPSL, OCYF inspection standards, and agency policy.
• Analyze trends to identify gaps in practice and recommend strategies to improve quality and compliance.
• Develop, revise, and maintain agency policies and procedures.
• Assist with Plans of Correction resulting from licensing inspections or identified non‑compliance.
• Provide clarification of policy, regulation, law, and DHS findings to staff when needed (not formal training).
• Support complex case reviews by identifying compliance issues and offering technical guidance.
• Assist with case planning and service application as needed and when requested by administration or supervisors, based on family needs, case facts, and staff input.
• Participate in agency data collection efforts, including weekly and monthly reporting as required.
• External Quality Assurance:
• Serve as Contract Administrator for service providers, maintaining consistent communication and supporting contract compliance.
• Monitor service provider performance through quarterly meetings, increased contact as needed, and ongoing compliance review with contractual Work Statements.
• Conduct formal contract monitoring using the Universal Tool.
• Review provider invoices through high‑level spot checks and quarterly validation.
• Conduct on‑site monitoring visits to assess compliance, observe service delivery, review program outcomes, and provide technical assistance.
• Review provider policies upon request to ensure alignment with regulation, law, and contractual obligations (not operational oversight).
• Provide clarification and technical assistance when quality or compliance issues are identified.
• Mediate and track ECOCY, OCYF, and public complaints related to contracted services and its outcome.
• Participate in Needs‑Based Plan & Budget activities only as they relate to service providers and contract administration.
• General Duties:
• Assist in developing and tracking corrective action plans when internal or external standards are found to be deficient.
• Collaborate with other divisions within the Department of Human Services on quality and compliance matters.
• Prepare reports, correspondence, summaries, and documentation related to QA activities.
• Complete all required OCY and DHS mandatory training.
• Represent the Agency on committees or workgroups as assigned.
• Perform related duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of the principles and practices of children and youth program planning and development as it relates to the implementation of direct services and operational procedures. Knowledge of modern basic management principles and practices. Knowledge of basic principles and methods involved in working with socially maladjusted or physically or mentally disadvantaged children and youth. Ability to analyze and evaluate program plans and operations and make recommendations leading toward policy and method determination. Ability to establish and maintain effective working relationships with departmental staff and other agencies. Ability to make clear and pertinent statements, orally and in writing.
• Bachelor's Degree in a related field
• Minimum of 2 years of Professional Experience in the field of Children and Youth

Preferred Qualifications

• Proficient in Excel. Basic understanding of financial reports, documents, and audits. 2 years Accounting or Budgetary Experience or equivalent

Supervision Received

• Individual supervision by the OCY Administrator of Quality Assurance on a monthly basis and as needed.

Conditions Of Employment

• Required to provide and are subject to Pennsylvania criminal and child abuse clearances as well as an FBI fingerprint clearance.