QUALITY ASSURANCE COMPLIANCE OFFICER

State of Arizona; Mesa (AZ); Hybrid; USD 65,000; Full time

Job summary

The State of Arizona is seeking a Practice Improvement Specialist to oversee case reviews and improve child welfare practices. This role involves mentoring staff, analyzing performance data, and facilitating program improvements. Comprehensive benefits, including health insurance and retirement plans, are offered, with potential remote work options available.

Benefits

Health insurance

Retirement plan

Paid holidays

Vacation

Sick leave

Wellness programs

Qualifications

• One year of supervisory experience in Arizona DCS preferred.
• Four years of relevant child welfare experience required.
• Must obtain Arizona Fingerprint Clearance Card.

Responsibilities

• Oversees Practice Improvement Case Reviews and staff coaching.
• Analyzes regional performance data and facilitates discussions for improvement.
• Monitors and submits case review reports within deadlines.

Skills

Mentoring

Communication

Time Management

Conflict Resolution

Investigative Practices

Education

Master’s Degree in Child Welfare

Bachelor’s Degree in Child Welfare

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to partnering with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona children through prevention, services, and support.

Practice Improvement Specialist

Job Location: Quality Assurance Compliance Officer
3003 N Central Ave, Phoenix, AZ 85012

Posting Details: Salary: $30.9375/hr / $64,350 annually
Grade: 21
Closing Date: June 28, 2025

Job Summary

The Practice Improvement Specialist oversees Practice Improvement Case Reviews (PICR) and Child and Family Services Reviews (CFSR). Responsibilities include managing review schedules and logistics, case selection, conducting detailed case reviews, coaching staff, providing feedback, facilitating meetings, reviewing PICR instruments for accuracy, negotiating ratings, and submitting reports within deadlines.

This role monitors and analyzes regional performance data, facilitates discussions with managers and supervisors on process improvements, and collaborates with various department teams to analyze trends and improve practice outcomes. It may also involve conducting supervisory functions, mentoring staff, and participating in committees to enhance practice and safety.

Remote work options within Arizona may be available based on department needs and performance.

Job Duties

• Conduct detailed PICRs, provide feedback, facilitate review meetings, and ensure timely submission of reports.
• Perform targeted evaluations upon management requests.
• Analyze and distribute performance data, and facilitate discussions on improvements.
• Coordinate with team members on case work trends and participate in activities to improve practice outcomes.
• Conduct federal CFSR case reviews and monitor progress on departmental goals.
• Mentor and coach program staff, provide clinical supervision, and perform case reviews and consultations.
• Perform additional duties as assigned.

Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Child Welfare policies, law, and procedures, including Indian Child Welfare Act and Juvenile Court processes.
• Social work principles, cultural considerations, and indicators of abuse and neglect.

Skills in:

• Mentoring, communication, time management, conflict resolution, and investigative practices.

Abilities to:

• Use data systems, communicate effectively, work professionally, recognize abuse consequences, and provide excellent customer service.

Preferences & Requirements

One year of supervisory experience in Arizona DCS is preferred.

Education and experience: Master’s or Bachelor’s Degree plus four years of relevant child welfare experience or two years of similar review experience from another jurisdiction.

Must obtain and maintain an Arizona Fingerprint Clearance Card and clearance from the DCS Central Registry. Driving is required.

Benefits & Retirement

The State offers comprehensive benefits including health insurance, retirement, paid holidays, vacation, sick leave, and wellness programs. Remote work options are available but at the agency’s discretion.

Participation in the Arizona State Retirement System (ASRS) begins after 27 weeks of employment.

Contact & Additional Info

Disability accommodations available upon request. For questions, contact 602-255-3141 or email [e-mail]. For recruitment questions, contact 602-255-2903 or email [e-mail]. The Arizona Department of Child Safety is an Equal Opportunity Employer.