Quality Assurance Commissioner - Adults

Bracknell Forest Council; Massachusetts; Hybrid; USD 59,000 - 66,000; Full time

Benefits offered by this job

Hybrid working opportunities

Local government pension scheme

Electric vehicle salary sacrifice

Employee Assistance Programme (EAP)

Career development and training

Job summary

Bracknell Forest Council is seeking a Quality Assurance Commissioner to drive quality improvement across adult social care providers. You will lead assurance activities, coordinate improvement plans and work with CQC and partners to raise standards.

The role offers hybrid working with time split between Time Square office and community visits, DBS required and a focus on improving outcomes and value for money for residents.

Qualifications

• Be passionate about improving outcomes for adults who rely on care and support services.
• Have the confidence to constructively challenge and support providers to deliver continuous improvement.
• Build strong, trusted relationships with a wide range of stakeholders.
• Be comfortable working independently while contributing positively to a collaborative team environment.
• Have strong problem-solving and quality assurance skills, with the ability to interpret information and translate findings into improvement action.
• Be motivated by delivering meaningful change and achieving positive outcomes for residents.

Responsibilities

• Lead quality assurance activity across a portfolio of adult social care providers and contracts.
• Work proactively with providers to drive continuous improvement and address areas of concern.
• Manage and coordinate Provider Concern processes where quality issues arise.
• Develop, implement and monitor improvement plans, ensuring measurable and sustainable progress.
• Undertake audits, quality reviews and monitoring activity to assess service performance and evidence impact.
• Build strong partnerships with providers, colleagues and key stakeholders across the health and social care system.
• Work closely with the Care Quality Commission (CQC) and neighbouring authorities to promote quality improvement and market oversight.
• Contribute to the strategic development of services and help shape future commissioning priorities.
• 28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Local government pension scheme, with life insurance cover.
• Electric vehicle salary sacrifice scheme (subject to eligibility).
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

Skills

Quality assurance

Stakeholder management

Problem solving

Communication skills

Relationship building

Independent worker

Team collaboration

Job description

£43,902 - £49,491 per year inclusive of London Weighting

Location:

Time Square, Bracknell (Hybrid working)

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

12/10/2026 at 23:59

Reference:

People/26/344596

Are you passionate about improving the quality of care and support that people receive? Do you thrive on building relationships, influencing improvement and delivering meaningful change? If so, we are seeking a Quality Assurance Commissioner to join our highly regarded Adults Strategic Commissioning team.

This newly created role offers the chance to make a real difference by driving quality improvement to ensure residents receive the high-quality services they deserve. You will work directly with providers, partners and regulatory bodies to influence outcomes, support innovation and raise standards across the sector.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

This role involves hybrid working arrangements, with an expectation to work from our Time Square office or in the community for around four days each week, including time spent visiting provider services.

About you…

As a Quality Assurance Commissioner - Adults, you will be at the forefront of ensuring services are safe, effective and responsive. You will work alongside providers to identify opportunities for improvement, lead quality assurance activity, support service development and help shape a sustainable and high-performing care market.

Your work will directly contribute to better outcomes for residents, greater service quality and improved value for money.

You will be a skilled and influential communicator, with effective problem-solving and quality assessment skills. A life-long learner, with a passion for helping achieve the best outcomes, your work instils confidence, trust and credibility.

You will:

• Be passionate about improving outcomes for adults who rely on care and support services.
• Have the confidence to constructively challenge and support providers to deliver continuous improvement.
• Build strong, trusted relationships with a wide range of stakeholders.
• Be comfortable working independently while contributing positively to a collaborative team environment.
• Have strong problem-solving and quality assurance skills, with the ability to interpret information and translate findings into improvement action.
• Be motivated by delivering meaningful change and achieving positive outcomes for residents.

About the team…

You will join a supportive, experienced and highly respected Strategic Commissioning team that plays a vital role in shaping the future of adult social care in Bracknell Forest.

Working alongside Commissioners, operational colleagues, providers and system partners, you will contribute to the design, development and continuous improvement of services across the local care market.

Our team is ambitious, collaborative and focused on innovation. We value fresh thinking, encourage professional growth and work together to deliver services that make a real difference to people's lives.

In this varied and rewarding role, you will:

• Lead quality assurance activity across a portfolio of adult social care providers and contracts.
• Work proactively with providers to drive continuous improvement and address areas of concern.
• Manage and coordinate Provider Concern processes where quality issues arise.
• Develop, implement and monitor improvement plans, ensuring measurable and sustainable progress.
• Undertake audits, quality reviews and monitoring activity to assess service performance and evidence impact.
• Build strong partnerships with providers, colleagues and key stakeholders across the health and social care system.
• Work closely with the Care Quality Commission (CQC) and neighbouring authorities to promote quality improvement and market oversight.
• Contribute to the strategic development of services and help shape future commissioning priorities.
• 28 days annual leave increasing to 33 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hybrid working opportunities to support your wellbeing and work-life balance.
• Local government pension scheme, with life insurance cover.
• Electric vehicle salary sacrifice scheme (subject to eligibility).
• Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
• Career development through internal and external training opportunities.
• Enhanced maternity, paternity, adoption and fostering leave.
• Employee Assistance Programme (EAP) to support your health and wellbeing
• Inclusive and social working environment with a variety of staff networks and a sports and social club.

At Bracknell Forest Council our values define who we are and what is important to us.Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.

Disability confident and inclusive recruitment...

Bracknell Forest Council is proud to be a Disability Confident Leader and an inclusive employer. This means that if you tell us on your application form that you have a disability, are an armed forces veteran or are a care leaver, you will be guaranteed an interview if you meet the essential criteria outlined in the person specification.

Interview date

Initial interviews will be conducted over Teams in the week beginning Monday 19 th October with a further in person interview for successful candidates.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Bracknell Forest - Working for Equality. We welcome applications from all sections of the community.