Quality Assurance & Closing Specialist

Hyatt Hotels Corporation; Key West (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation in Key West is seeking a Quality Assurance Officer. This position involves analyzing Company processes and ensuring customers understand their purchases accurately.

The ideal candidate will possess strong communication skills and a commitment to customer service. Responsibilities also include collaborating with various departments to ensure a seamless closing experience and maintaining quality assurance standards.

Qualifications

• Strong understanding of closing paperwork and quality assurance processes.
• Demonstrates strong product and program knowledge.
• Consistent record of good customer service.

Responsibilities

• Analyze and apply Company processes to ensure customers understand purchases.
• Meet and engage with customers to present contracts and documents.
• Collaborate with Sales and other departments for smooth closing experiences.

Skills

Strong interpersonal skills

Strong organization skills

Analytical skills

Professional verbal and written communication

Multi-tasking ability

Attention to detail

Education

Active Real Estate License

1+ year experience in Quality Assurance role

Tools

Microsoft Office

Word

Excel

Job description

Hyatt Hotels Corporation in Key West is seeking a Quality Assurance Officer. This position involves analyzing Company processes and ensuring customers understand their purchases accurately.

The ideal candidate will possess strong communication skills and a commitment to customer service. Responsibilities also include collaborating with various departments to ensure a seamless closing experience and maintaining quality assurance standards.