Quality Assurance Associate

Enlightened, Inc.; Latham (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Enlightened, Inc. in Latham, NY seeks a detail-oriented Quality Assurance Associate for a temporary full-time role focused on accurate document processing and QA reviews.

The job involves reviewing output, providing feedback, and supporting both on-site and remote staff. Work hours are 8:00–4:30, with potential transition to remote if performance improves.

Qualifications

• 1–2 years Call center or Quality Assurance experience.
• Proficient with Microsoft Office tools and applications.
• Clear verbal and written communication skills.

Responsibilities

• Conduct daily quality control checks on production associates using sampling and guidelines.
• Participate in QA calibration and align to state QA requirements.
• Assist in team chats as needed.
• Perform QA reviews and audits of call center processes and SLA compliance for state contracts.
• Provide actionable feedback with findings and trends.

Skills

Verbal communication

Written communication

Quality Assurance experience

Call center experience

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Associate

Temporary Full-Time Latham, NY, US

Salary: $17.00 Annually

Company Overview:

As one of the Washington Metropolitan-area's fastest growing IT companies, we are always looking for creative, passionate and, and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity, and a drive to deliver are key components to success, we invite you to become Enlightened.

Position Overview:

We are seeking a detail-oriented Quality Assurance Associate to ensure accurate document processing and maintain high-quality standards. This role involves reviewing work, identifying errors, providing feedback, and supporting both on-site and remote staff.

Position Responsibilities:

• Conduct daily quality control checks on production associates, utilizing random sampling, meticulous guidelines, procedures, and system tools.
• Participate in QA calibration opportunities and align to State QA requirements.
• Assist in team Chats as needed.
• Perform comprehensive quality reviews and audit inspections of call center processes and Service Level Agreement (SLA) compliance for state contracts.
• Provide clear, analytical feedback on areas for improvement, share findings and trends, and perform additional assigned duties.

The position is an in-office position that could turn into a work from home position if performance requirements are met. The position may require call handling during peak volumes.

Required Qualifications:

• 1-2 years Call center or Quality Assurance experience.
• Microsoft tools
• Demonstrate strong verbal and written communication skills.
• Have a High School Diploma or an equivalent level of education.
• Maintain legal authorization to work permanently in the United States without requiring visa transfer or sponsorship.
• Be able to successfully submit a background check and drug test.

Schedule

• Monday - Friday: 8:00 AM - 4:30 PM
  Occasional overtime may be required
  Saturday shifts may be required based on business needs

Pay

$17.00 per hour

Equal Opportunity Statement

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.