Quality Assurance Assistant (Remote)

The Shield Co; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Quality Assurance Assistant to join their remote team. In this pivotal role, you will ensure the integrity of customer support processes through meticulous data entry, system audits, and quality assurance analysis. Your attention to detail and commitment to excellence will help maintain high standards of service and support. With a mission to create happiness, this company offers a supportive environment where your contributions will directly impact customer experiences. If you are passionate about delivering quality and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Paid Sick and Vacation Time

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Employee Assistance Program

Discounted Pest Control Services

10 Company-Paid Holidays

Qualifications

• High School Diploma required; Associate degree preferred.
• Proficient with MS Office applications, including Access and Outlook.

Responsibilities

• Ensure quality maintenance of customer support processes.
• Audit data entered by other Customer Support roles.
• Catalogue data with appropriate PestRoutes flags.

Skills

Attention to Detail

Data Entry

Verbal Communication

Written Communication

Quality Assurance Analysis

Education

High School Diploma

Associate Degree

Tools

MS Office

PestRoutes

Job description

Join to apply for the Quality Assurance Assistant (Remote) role at The Shield Companies.

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

We are seeking a Quality Assurance (QA) Assistant for our Customer Care Center (CCC). The ideal candidate will demonstrate attention to detail, accuracy, and a commitment to delivering consistent quality assurance analysis, data entry, and system audits.

Responsibilities

• Ensure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verification.
• Catalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysis.
• Data entry of audits conducted through telephony, CRM, and other operations systems utilized by the operations team.
• Audit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvements.
• Report errors encountered by support staff team members to relevant supervisors for coaching and correction.
• Other duties as assigned.

Qualifications

• High School Diploma is required; Associate degree is preferred.
• Proficient with MS Office applications, including Access and Outlook.
• Outstanding verbal and written communication skills.
• Sincere passion for creating systems that make the delivery of uplifting, professional and consistently positive customer experiences sustainable and scalable.

Pay And Benefits

EcoShield is proud to offer competitive pay and full benefits!

• Compensation range depending on experience $15-17/hour, with additional compensation opportunities.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
• Short-term and long-term disability coverage, plus voluntary life insurance.
• 401(k) with a competitive match 100% of the first 3% contributed and 50% of the next 2%.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends/family.

Physical Demands And Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

• Requires prolonged periods of sitting at a desk or workstation.
• Frequent use of hands and fingers for typing and using a computer mouse.
• Occasionally lift and carry office materials or supplies up to 25 pounds.
• Requires clear vision for reading documents, computer screens, and other office materials.
• Work is inside a climate-controlled office with quiet to moderate noise level.

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA)

The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.