Quality Assurance and Controls Specialist

Raymond James; Memphis (TN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Magnit seeks a Quality Assurance and Controls Specialist to support operational excellence in Advisory and Managed New Accounts. You will perform quality reviews, audits, and reporting, driving risk awareness and continuous improvement across the department.

The role emphasizes collaboration with leadership, process documentation, training, and maintaining high standards of accuracy and procedural compliance in a fast-paced environment.

Qualifications

• Bachelor's Degree required with 3+ years in financial services or related field.
• Experience in quality assurance, controls, audit, risk, or process improvement is advantageous.
• Brokerage or managed accounts knowledge preferred.

Responsibilities

• Perform quality reviews of Advisory and Managed New Account processes and documentation.
• Conduct audits, transaction reviews, and quality assessments for compliance.
• Monitor workflows to identify trends, errors, and control weaknesses.
• Investigate discrepancies and recommend preventative measures.
• Develop and report quality metrics and audit findings to leadership.
• Collaborate with leadership to strengthen controls and improve efficiency.
• Assist with training for new hires and existing associates on quality standards.

Skills

Attention to detail

QA practices

Risk identification

Analytical problem solving

Performance metrics

Project prioritization

MS Office

Client management systems

Communication

Independence

Continuous improvement

Quality culture

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Summary

The Quality Assurance and Controls Specialist plays a critical role in supporting operational excellence within Advisory and Managed New Accounts. This position is responsible for performing quality reviews, evaluating controls, identifying process gaps, and partnering with leadership to strengthen accuracy, consistency, and compliance across the department. The ideal candidate is detail-oriented, analytical, and committed to promoting a culture of accountability, continuous improvement, and risk awareness.

• Develop and maintain strong knowledge of organizational policies, procedures, regulatory requirements, quality standards, and operational controls.
• Perform detailed quality reviews of Advisory and Managed New Account processes and documentation to ensure accuracy, completeness, procedural adherence, and compliance with internal expectations.
• Conduct audits, transaction reviews, and quality assessments to verify adherence to company standards, service expectations, and risk management requirements.
• Monitor operational workflows to identify trends, recurring errors, procedural gaps, control weaknesses, and areas of operational risk.
• Investigate discrepancies, exceptions, and processing errors to determine root cause and recommend preventative measures.
• Develop, track, analyze, and report quality metrics, audit findings, error trends, and performance results to leadership.
• Collaborate with leadership and business partners to strengthen operational controls, improve workflow efficiency, enhance procedural consistency, and support quality assurance initiatives.
• Assist with the development and facilitation of training for new hires and existing associates, with emphasis on quality standards, procedural accuracy, compliance awareness, and operational excellence.
• Maintain and update training, reference, and procedural materials to reflect process changes, audit findings, compliance updates, and evolving best practices.
• Provide coaching and feedback to reinforce accountability, improve performance, and promote a strong quality-focused culture.
• Serve as a knowledgeable point of contact for internal and external inquiries, ensuring responses align with procedures, controls, and service expectations.
• Support departmental adherence to established service levels, quality benchmarks, and operational risk management standards.

Knowledge, Skills, And Abilities

• Strong attention to detail with the ability to consistently maintain high levels of accuracy in a high-volume operational environment.
• Knowledge of quality assurance practices, audit methodology, operational controls, and process improvement principles.
• Ability to identify risk, evaluate procedural gaps, and recommend practical solutions that improve quality, efficiency, and consistency.
• Strong analytical and problem-solving skills, including the ability to investigate issues, assess root cause, and interpret quality trends.
• Experience monitoring performance metrics, preparing reporting, and presenting actionable recommendations to leadership.
• Ability to manage multiple priorities while meeting deadlines and maintaining compliance with established procedures and standards.
• Proficiency with client management systems, operational platforms, reporting tools, and Microsoft Office applications.
• Strong written and verbal communication skills, with the ability to deliver constructive feedback and collaborate effectively across teams.
• Ability to work independently while maintaining accountability to departmental goals, quality expectations, and control requirements.
• Commitment to continuous improvement, operational excellence, and fostering a culture centered on accuracy, accountability, and quality performance.
• Bachelor's Degree Required and 3+ years of relevant experience, preferably in a financial services environment.
• Brokerage operations experience, Managed Accounts experience, and trading or trade review experience are preferred.
• Prior experience in quality assurance, controls, audit, risk, or process improvement within a financial services environment is advantageous.

This is the pay range that Magnit reasonably expects to pay for this position: $21.00/hour - $28.00/hour

Benefits: Medical, Dental, Vision, 401K