Quality Assurance Analyst III (US) - Strategic Card Program

TD Bank, N.A.; Brooklyn Park (MN); On-site; USD 48,000 - 72,000; Full time

Job summary

TD Bank Group in Brooklyn Park, MN is seeking a Quality Assurance Analyst III to ensure service quality and compliance. In-office schedule includes Tue presence at Target Parkway North, with standard Monday–Friday hours.

The role involves leading projects, coordinating QA activities, and developing training and reporting to drive improvements. The position requires strong communication, problem solving, and leadership in a fast-paced environment, with flexibility for evenings and weekends.

Qualifications

• Bachelor's degree or equivalent plus relevant experience
• Excellent written and verbal communication skills
• Proven time management and organizational skills
• Strong computer skills
• Ability to work flexible hours including evenings/weekends
• Problem solving skills and strong interpersonal skills
• Ability to work in a team or independently
• Experience in a fast-paced environment
• Detail oriented and leadership capabilities

Responsibilities

• Ensure adherence to quality standards
• Lead and guide less experienced staff
• Direct complex projects requiring team oversight
• Identify opportunities for process improvements
• Coordinate quality control and compliance activities
• Develop manuals and reports
• Support training needs and employee development
• Monitor performance to meet standards
• Foster a positive, respectful work environment
• Participate in meetings and coaching
• Communicate procedural changes

Skills

Communication

Time management

Organizational skills

Computer skills

Flexible hours

Problem solving

Interpersonal skills

Team player

Fast-paced environment

Detail oriented

Leadership

FISERV experience

Regulatory experience

Education

Bachelor's degree or progressive work experience

Job description

Work Location: Brooklyn Park, Minnesota, United States of America Hours: 40 Pay Details: $34.75 - $52.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Governance & Control

Job Description

The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met. Monday - Friday 7:00 - 4:00 or 8:00 - 5:00, In office every Tuesday at 7000 Target Parkway North, Brooklyn Park, MN (Target Headquarters)

Depth & Scope

• Ensures adherence to set quality standards
• Provides leadership and direction to less experienced staff
• Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
• Identifies opportunities for process improvements to advance service quality and/or streamline functions
• Recommends and implements department training needs
• Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
• Coordinates quality control and/or compliance activities
• Creates manuals, reports and documents and make updates as needed
• Participates in special projects and performs additional duties as assigned
• Develops, recommends, facilitates and/or coordinates Employee training
• Monitors Employee and/or division performance to ensure compliance with department and/or company standards
• Contributes to a positive, ethical and respectful working environment and communicates openly with others
• Models company culture internally and externally
• Participates in meetings and coaching sessions
• Keeps staff informed of any procedural changes or enhancements
• Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Preferred Skills

• FISERV experience
• Experience with federal regulation with revolving credit

Education & Experience

• Bachelors degree or progressive work experience in addition to experience below 5+ years related experience required
• Excellent written and verbal communication skills
• Proven time management and organizational skills
• Strong computer skills
• Must be able to work flexible hours, including possible evenings and weekends
• Proven problem solving skills
• Excellent interpersonal skills
• Proven ability to work as an active participant in a team as well as independently
• Experience in a unpredictable and fast pace environment
• Proven ability to be detail oriented
• Strong leadership skills

Customer Accountabilities

Understands and supports the Bank's Customer Service Strategy Considers the impact of decisions on the well-being of TD, its Customers and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Models quality service delivery at every interaction Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience. Participates fully as a member of the team and contribute to a positive work environment May provide leadership, training, and guidance to other team members Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest Actively shares information and knowledge, and proactively learn from the expertise of others

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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