Quality Assurance Analyst - Elevate Member Experiences

Ten Group; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Ten Group is seeking a Quality Assurance Analyst in Las Vegas to support high-quality member experiences. You will independently evaluate interactions against quality standards and collaborate with CX, Operations, Training, and Client Services to drive improvements.

The role emphasizes attention to detail, consistent evaluation, and actionable feedback to Lifestyle Managers and operational teams. Strong QA practices and client-facing communication are essential.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in call center, contact center, or customer service environment.
• Experience in Quality Assurance, quality monitoring, or related role.
• Knowledge of travel/concierge service environments is a plus.

Responsibilities

• Evaluate service interactions against QA standards using approved tools and scorecards.
• Provide objective, actionable feedback and support QA processes.
• Lead client-facing QA sessions and prepare client reports.
• Collaborate with Operations and Training to support service delivery improvements.
• Identify quality trends and lead improvement initiatives across teams.
• Maintain confidentiality and handle sensitive information with discretion.

Skills

Attention to detail

Analytical thinking

Communication skills

Time management

Independent work

Problem solving

Collaboration

Adaptability

Discretion with information

Technical proficiency

Education

High school diploma or equivalent

Tools

Genesys

Amadeus

Job description

Ten Group is seeking a Quality Assurance Analyst in Las Vegas to support high-quality member experiences. You will independently evaluate interactions against quality standards and collaborate with CX, Operations, Training, and Client Services to drive improvements.

The role emphasizes attention to detail, consistent evaluation, and actionable feedback to Lifestyle Managers and operational teams. Strong QA practices and client-facing communication are essential.