Quality Assurance Analyst

Liberty Behavioral & Community Services, Inc.; Sugar Grove (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Liberty Community Programs is seeking a detail‑oriented Quality Assurance Analyst to monitor compliance, evaluate service quality, and analyze data across behavioral health and developmental disability programs.

The role emphasizes tracking regulatory standards (DDS, TJC, CARF), supporting corrective actions, and contributing to continuous improvement with a strong focus on accuracy and staff training.

Qualifications

• Bachelor’s degree in healthcare administration, psychology, social services, quality assurance, or a related field.
• Knowledge of regulatory and accreditation standards such as DDS, TJC, CARF, or similar bodies.
• Minimum 2–3 years of experience in quality assurance, compliance, auditing, or related work in behavioral health, SUD or developmental disability services.
• Strong analytical skills with experience in data review, reporting, and interpreting quality metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Quality Assurance Monitoring: implement QA policies, conduct routine audits of documentation, service delivery, and practices.
• Data Analysis & Reporting: collect, review, and analyze data; prepare audit findings and quality metrics reports.
• Compliance Support: maintain knowledge of regulatory requirements and assist in licensing reviews and accreditation processes.
• Training & Quality Improvement: develop training materials and promote best practices for compliance.
• Collaboration & Communication: work with clinical, administrative, and operational teams; present audit results and recommendations.
• Client & Stakeholder Engagement: gather feedback to support program evaluation and address client concerns.

Skills

Analytical skills

Written and verbal communication

Attention to detail

Organizational abilities

Independent and collaborative work

Education

Bachelor's degree in healthcare administration or related field

Tools

EHR systems

Quality management software

Job description

Job Overview:

Liberty Community Programs is dedicated to delivering high‑quality services for individuals with autism and developmental disabilities. We are seeking a detail‑oriented and analytical Quality Assurance Analyst to support our organization’s commitment to excellence.

In this role, you will assist in monitoring compliance, evaluating service quality, analyzing data, and supporting continuous improvement efforts across all departments. The ideal candidate is highly organized, knowledgeable about regulatory standards, and passionate about improving service delivery in behavioral health and developmental disability programs.

Key Responsibilities

Quality Assurance Monitoring

• Assist in implementing quality assurance policies, procedures, and performance standards
• Conduct routine audits of documentation, service delivery, and operational practices
• Monitor compliance with state and federal regulations, including DDS, TJC, CARF, and other oversight bodies
• Identify areas of non‑compliance and support corrective action planning with relevant departments

Data Analysis & Reporting

• Collect, review, and analyze data related to service outcomes, client satisfaction, and program performance
• Prepare clear and accurate reports summarizing audit findings, trends, and quality metrics
• Track progress on corrective actions and quality improvement initiatives

Compliance Support

• Maintain up‑to‑date knowledge of regulatory requirements and assist in ensuring organizational adherence
• Support internal teams during licensing reviews, audits, and accreditation processes
• Help ensure staff are informed of relevant compliance updates and procedural changes

Training & Quality Improvement

• Assist in developing training materials related to quality standards, documentation, and compliance
• Support staff education on best practices in service delivery and regulatory expectations
• Promote a culture of accountability, accuracy, and continuous improvement

Collaboration & Communication

• Work closely with clinical, administrative, and operational teams to support quality assurance goals
• Communicate audit results, quality concerns, and improvement recommendations in a clear and professional manner
• Participate in quality improvement meetings and cross‑departmental initiatives

Client & Stakeholder Engagement

• Assist in gathering client and family feedback to support program evaluation
• Help ensure client concerns related to service quality are documented and addressed appropriately

Qualifications:

• Bachelor’s degree in healthcare administration, psychology, social services, quality assurance, or a related field (master’s preferred but not required)
• Knowledge of regulatory and accreditation standards such as DDS, TJC, CARF, or similar bodies
• Minimum 2–3 years of experience in quality assurance, compliance, auditing, or related work in behavioral health, SUD or developmental disability services.
• Strong analytical skills with experience in data review, reporting, and interpreting quality metrics
• Excellent written and verbal communication skills
• High attention to detail and strong organizational abilities
• Proficiency with electronic health records (EHR) and quality management systems
• Ability to work independently and collaboratively in a fast‑paced environment.

Full Time Employees are eligible for:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Salary: $55,000.00- $65,000.00/Yearly.