Quality Assurance Analyst

TALENT Software Services; Hartford (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Connecticut Department of Social Services (DSS) in Hartford, CT, seeks experienced QA professionals with expertise in manual and automation testing for enterprise applications supporting residents. You will collaborate with business stakeholders, developers, analysts, and project managers to ensure alignment with requirements, specs, state policies, and federal regulations.

The role involves working with Agile teams, performing comprehensive testing across APIs, UI, and backend data, and

Qualifications

• Five or more years of quality assurance experience testing large enterprise applications.
• Strong experience with both manual and automation testing.
• Experience working throughout the Software Development Life Cycle (SDLC).
• Understanding of QA methodologies, testing processes, and best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills.
• Experience partnering with business stakeholders and technical teams.
• Ability to translate business requirements into detailed test scenarios and cases.
• Experience in Agile/Scrum environments and Jira.

Responsibilities

• Perform hands‑on manual and automated testing across multiple enterprise applications.
• Develop comprehensive test scenarios, test cases, and automated scripts.
• Review requirements, user stories, specs, and tech docs to identify testing needs.
• Participate in sprint planning, backlog refinement, and release planning.
• Estimate testing effort and contribute to project timelines.
• Execute functional, regression, integration, API, and end‑to‑end testing.
• Develop, maintain, and run automated test scripts using approved frameworks.
• Validate interfaces between enterprise apps and external systems.
• Perform backend data validation with SQL queries.
• Execute API and web service testing with standard tools.
• Document results and report testing progress to leadership.
• Manage defects through resolution and triage meetings.
• Ensure traceability from requirements to tests via RTMs.
• Collaborate with developers, analysts, architects, PMs, vendors, and stakeholders.
• Support production releases with validation and post‑production checks.
• Help improve QA standards and automation practices and mentor juniors.

Skills

Quality Assurance

SDLC knowledge

Agile/Scrum experience

Analytical thinking

Communication skills

Stakeholder collaboration

Tools

Selenium

TestNG

Java

Salesforce testing

REST API Testing

SOAP Web Services

Postman

SQL

Git

CI/CD

Jira

JSON/XML validation

Mobile Testing

PWA testing

Job description

Connecticut Department of Social Services (DSS)

Location: Hartford, CT

Join the Connecticut Department of Social Services (DSS) in Hartford, CT, and contribute to mission-critical projects that impact the lives of Connecticut residents. This role offers the opportunity to work remotely initially, with a transition to a hybrid/in‑office schedule. Hartford, the capital city of Connecticut, offers a vibrant community, rich history, and a central location in the state.

Position Overview

The Connecticut Department of Social Services (DSS) is seeking experienced professionals with expertise in both manual and automation testing to support enterprise applications. These applications deliver essential services to Connecticut residents. The role involves collaborating with business stakeholders, developers, business analysts, solution architects, project managers, and technical teams to ensure that applications meet business requirements, technical specifications, State policies, and federal regulations.

Preferred Industry Experience

• Connecticut DSS or other State Government agencies
• Human Services (HHS)
• Medicaid
• Medicare
• Medicaid Eligibility
• Eligibility and Benefits Management Systems
• Integrated Eligibility Systems (IES)
• SNAP
• TANF
• Child Care Programs
• Healthcare Exchange implementations
• Money Follows the Person (MFP)
• Medicaid Waiver Programs
• Long-Term Services and Supports (LTSS)
• Public Sector modernization initiatives
• Policy-driven enterprise applications

Required Qualifications

• Five (5) or more years of Quality Assurance experience testing large enterprise applications
• Strong experience with both manual and automation testing
• Experience working throughout the Software Development Life Cycle (SDLC)
• Strong understanding of Quality Assurance methodologies, testing processes, and best practices
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication skills
• Experience working directly with business stakeholders and technical teams
• Ability to interpret business requirements and convert them into detailed test scenarios and test cases
• Experience working within Agile/Scrum development environments
• Experience using Jira for defect tracking and Agile project management

Technical Qualifications

• Selenium
• TestNG
• Java
• Salesforce application testing
• REST API Testing
• SOAP Web Services
• Postman
• SQL for backend data validation
• Mobile Application Testing
• Progressive Web Applications (PWA)
• JSON/XML validation
• Git (preferred)
• Continuous Integration/Continuous Deployment (CI/CD) concepts

Testing Experience

• Manual Testing
• Automation Testing
• Functional Testing
• Regression Testing
• Smoke Testing
• Integration Testing
• System Integration Testing (SIT)
• End-to-End Testing
• User Acceptance Testing (UAT)
• API Testing
• Backend Data Validation
• Cross-browser Testing
• Mobile Testing
• Salesforce Testing
• Defect Verification and Retesting

Key Responsibilities

• Perform hands‑on manual and automated testing across multiple enterprise applications.
• Develop comprehensive test scenarios, test cases, and automated test scripts based on business and technical requirements.
• Review business requirements, user stories, functional specifications, technical documentation, and design documents to identify testing needs.
• Participate in requirements walkthroughs, sprint planning, backlog refinement, release planning, and design review sessions.
• Estimate testing effort and provide input into overall project planning and release schedules.
• Execute functional, regression, integration, system, API, and end‑to‑end testing activities.
• Develop, maintain, and execute automated test scripts using approved automation frameworks.
• Validate interfaces and integrations between enterprise applications and external systems.
• Perform backend database validation using SQL queries.
• Execute API and web service testing using industry‑standard tools.
• Document test execution results and communicate testing progress to project leadership.
• Identify, document, prioritize, and manage software defects through resolution.
• Participate in defect triage meetings and validate software fixes.
• Ensure complete traceability between business requirements, test cases, and executed tests through the Requirements Traceability Matrix (RTM).
• Collaborate closely with developers, business analysts, architects, project managers, vendors, and State business stakeholders.
• Support production implementations by performing release validation and post‑production verification.
• Assist in continuously improving QA standards, automation frameworks, testing processes, and quality best practices.
• Mentor junior testers and share knowledge of testing methodologies and automation best practices when appropriate.

Preferred Experience

• Connecticut Department of Social Services (DSS)
• State Government modernization initiatives
• Integrated Eligibility Systems
• Healthcare payer systems
• Salesforce implementations
• Human Services applications
• Enterprise Case Management systems
• Federal compliance initiatives
• Healthcare eligibility systems

Desired Business Knowledge

• Medicaid programs and policies
• Medicare programs
• Money Follows the Person (MFP)
• Eligibility determination processes
• Healthcare terminology
• Human Services operations
• Federal and State compliance requirements
• Benefits administration systems
• Policy‑driven business rules
• Regulatory compliance testing

Soft Skills

• Excellent verbal and written communication skills
• Strong attention to detail
• Exceptional analytical and critical thinking abilities
• Ability to work independently and within cross‑functional teams
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast‑paced environment
• Commitment to delivering high‑quality software
• Strong collaboration and interpersonal skills
• Willingness to learn complex business processes and regulations