Quality Associate

Monarch Steel Company, Inc.; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Monarch Steel Company, Inc. is seeking a Quality Associate III to advance and maintain quality processes across Operations. You will help define, improve, and sustain procedures, records, and training, ensuring alignment with customer specifications and ISO/IATF standards.

You will lead internal audits, support continuous improvement initiatives, and collaborate with Operations leadership to enhance document quality, reporting, and KPI tracking across two facilities.

Qualifications

• Strong understanding of ISO 9001 and IATF 16949 QMS requirements.
• Ability to communicate effectively with customers and internal teams.
• Knowledge of operations processes and quality standards for services.

Responsibilities

• Embraces the 1 T.E.A.M culture and supports quality across Operations.
• Maintains operation documents, records, and training materials.
• Conduct internal audits of the Quality Management System.
• Drive root-cause analysis and corrective actions with Operations.
• Divide time between two facilities to meet Quality needs.
• Ensure customer satisfaction through complaint resolution.

Skills

QMS standards

Industry standards

Effective communication

Operations knowledge

Problem solving

Continuous improvement

Education

High School Diploma required

Associates or Bachelor’s degree preferred

Tools

ERP systems

Microsoft Office

Windows software

Job description

Under the general direction of the Director of Quality, the Quality Associate is proficient in executing the essential duties and responsibilities of a Quality Associate III and serves as a resource in defining, creating, improving, and maintaining all Quality processes related to Operations, improving administrative efficiencies, and creating synergies for profitable growth.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Embraces the 1 T.E.A.M culture.
• Develops, improves, and maintains all Quality team training and reference guides in collaboration with Operations to ensure Quality requirements are met.
• Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.)
• Maintenance of customer part specifications in ERP system
• Evaluate root cause analysis and corrective action for Operations Department.
• Provide support with continuous improvement for Operations Department.
• Ensures customer satisfaction through complaint and claims resolution.
• Implement project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality.
• Works closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports.
• Conduct Internal Audits of the Quality Management Systems.
• Divide time between two facilities based on Operations and Quality needs.
• Perform Layered Process Audits as required.
• Maintain calibration of measurement gauges.
• Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

• Although no direct reports, the position will provide quality focused guidance to Operations leadership as needed, and will serve on committees and special teams and perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of ISO 9001/ IATF 16949 QMS Requirements
• Strong knowledge of Industry Standards
• Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively.
• Knowledge of Operations principles and processes for providing customer services. This includes customer needs assessment and establishing quality standards for services.
• Proficient in basic Microsoft programs and windows-based applications
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent, required.
• Associates or bachelor’s degree, or equivalent work experience, preferred.
• Industry knowledge and experience, a plus.

LICENSES/DESIGNATIONS & CERTIFICATIONS

• ASQ Certifications in Foundational Quality, preferred.
• Certified Quality Inspector
• Certified Quality Improvement Associate

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The noise level in the work environment is usually medium to high.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• This position will occasionally require the use of PPE, including hard hat, safely glasses, steel-toed boots, etc.

Under the general direction of the Director of Quality, the Quality Associate is proficient in executing the essential duties and responsibilities of a Quality Associate III and serves as a resource in defining, creating, improving, and maintaining all Quality processes related to Operations, improving administrative efficiencies, and creating synergies for profitable growth.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Embraces the 1 T.E.A.M culture.
• Develops, improves, and maintains all Quality team training and reference guides in collaboration with Operations to ensure Quality requirements are met.
• Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.)
• Maintenance of customer part specifications in ERP system
• Evaluate root cause analysis and corrective action for Operations Department.
• Provide support with continuous improvement for Operations Department.
• Ensures customer satisfaction through complaint and claims resolution.
• Implement project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality.
• Works closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports.
• Conduct Internal Audits of the Quality Management Systems.
• Divide time between two facilities based on Operations and Quality needs.
• Perform Layered Process Audits as required.
• Maintain calibration of measurement gauges.
• Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

• Although no direct reports, the position will provide quality focused guidance to Operations leadership as needed, and will serve on committees and special teams and perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of ISO 9001/ IATF 16949 QMS Requirements
• Strong knowledge of Industry Standards
• Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively.
• Knowledge of Operations principles and processes for providing customer services. This includes customer needs assessment and establishing quality standards for services.
• Proficient in basic Microsoft programs and windows-based applications
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent, required.
• Associates or bachelor’s degree, or equivalent work experience, preferred.
• Industry knowledge and experience, a plus.

LICENSES/DESIGNATIONS & CERTIFICATIONS

• ASQ Certifications in Foundational Quality, preferred.
• Certified Quality Inspector
• Certified Calibration Technician
• Certified Quality Improvement Associate

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The noise level in the work environment is usually medium to high.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• This position will occasionally require the use of PPE, including hard hat, safely glasses, steel-toed boots, etc.

Note

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.