Quality Assistant Operations Manager

Socket.dev; Swedesboro (NJ); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Employer-paid Life Insurance

Employee Stock

Job summary

Wonder is seeking a Quality Assistant Operations Manager to uphold food safety, quality assurance, and regulatory compliance in a high-volume culinary manufacturing and warehouse setting. You will partner with Production, Sanitation, Warehouse, and Operations leadership to protect product integrity and ensure standards are met.

Lead daily quality and safety activities, complete inspections, monitor allergen control and temperature management, and support audits.

Qualifications

• At least two years of lead, supervisor, or related leadership experience in food safety or quality manufacturing.
• Strong understanding of HACCP, GMP, and food safety compliance requirements.
• Experience in high-volume food production environments and cross-functional collaboration.
• Ability to analyze quality issues and drive corrective actions.

Responsibilities

• Support daily quality and food safety operations across production and warehouse areas.
• Conduct routine inspections to verify compliance with safety and quality standards.
• Monitor hygiene, allergen control, and temperature management procedures.
• Lead quality discussions during operational huddles and coordinate audits.
• Investigate deviations and coordinate corrective actions with operations teams.

Skills

Leadership experience

Cross-functional collaboration

Food safety knowledge

Quality assurance experience

Bilingual preferred

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About the role

The Quality Assistant Operations Manager is responsible for supporting food safety, quality assurance, and regulatory compliance within a high-volume culinary manufacturing and warehouse environment. This role ensures that all production, handling, storage, and distribution activities meet established food safety standards and regulatory requirements.

This role partners closely with Production, Sanitation, Warehouse, and Operations leadership to maintain product integrity, ensure regulatory compliance, and support a culture of food safety across the facility. This role plays a critical part in protecting product quality, maintaining operational readiness, and ensuring that food safety standards are consistently followed. Up to and including completing all other duties as assigned.

This role operates within a culinary manufacturing and warehouse facility where associates work around production equipment, refrigerated storage areas, and fast-paced operational workflows. Strict adherence to food safety, sanitation, and safety protocols is required.

Responsibilities

Quality & Food Safety Leadership

• Support daily quality and food safety operations across production and warehouse areas

• Conduct routine inspections to verify compliance with food safety and quality standard

• Monitor adherence to food safety procedures including hygiene, sanitation, allergen control, and temperature management

• Perform pre-operational inspections to confirm sanitation readiness prior to production start

• Identify food safety risks, quality issues, and compliance gaps and elevate when necessary

• Lead quality and food safety discussions during operational huddles

Food Safety Compliance & Regulatory Oversight

• Ensure compliance with FDA, HACCP, GMP, and other regulatory food safety requirements

• Maintain and review food safety documentation including logs, records, and inspection reports

• Support internal and external food safety audits and regulatory inspections

• Monitor corrective actions to ensure compliance issues are addressed promptly

• Verify that all associates follow proper food handling, storage, and preparation protocols

Quality Assurance & Product Integrity

• Monitor production processes to ensure product quality and consistency

• Conduct product checks for labeling accuracy, packaging integrity, and product specifications

• Investigate product deviations, defects, or quality concerns and coordinate corrective actions

• Track quality metrics including defect rates, product holds, and corrective actions

• Partner with operations teams to improve product quality and reduce waste

Communication & Cross-Functional Partnership

• Partner closely with Production, Sanitation, Warehouse, and Operations teams to ensure food safety alignment

• Communicate food safety risks, quality concerns, and compliance updates to leadership

• Participate in operational meetings and food safety reviews

• Track and report key quality and compliance metrics

• Support continuous improvement initiatives related to food safety and product quality

Leadership Expectations & Associate Development

• Lead from the floor by maintaining a strong presence to ensure food safety and quality standards and resolve issues in real time

• Reinforce accountability by driving compliance with food safety regulations, quality standards, and operational procedures across all shifts

• Provide leadership, training, and development for quality and food safety associates, including onboarding and certification

• Coach teams on food safety best practices, quality expectations, and continuous improvement opportunities

• Foster a positive, collaborative culture where food safety and product quality are shared responsibilities

• Communicate priorities, risks, and updates clearly while escalating food safety concerns promptly

• Partner cross-functionally with Operations, HR, and Sanitation to maintain compliance and operational alignment

• Own food safety and quality performance by leveraging audits, data, and insights to drive continuous improvement

Qualifications

• At least two years of lead, supervisor, assistant manager, or related leadership experience in food safety, quality assurance, or food manufacturing

• Experience leading frontline teams in a fast-paced operation

• Strong understanding of HACCP, GMP, and food safety compliance requirements

• Experience working in high-volume food production or manufacturing environments

• Strong leadership and coaching skills

• Ability to analyze quality issues and implement corrective actions

• Strong communication and cross-functional collaboration skills

• Ability to work flexible schedules as operational needs require

• HACCP certification or food safety certification preferred

• Experience in culinary manufacturing, commissary kitchens, or food production facilities preferred

• Experience supporting regulatory audits and food safety inspections preferred

• Bilingual preferred

Requirements

• 18 years old and legally authorized to work in the US

• Able to lift, pull, and push 50 pounds of weight by oneself

• Able to stand for extended periods

• Able move between production, warehouse, and quality inspection areas

• Ability to read and comprehend safety policies and operational manuals in English; ability to communicate effectively with team members and follow verbal instructions to ensure a safe and productive work environment

• Ability to work flexible schedules, including mornings, nights, weekends, and holidays

• Ability to work in varying temperature zones including cold environments for extended periods

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $62000 per year - $71500 per year

• Location: Swedesboro, New Jersey

Benefits

• Medical, Dental, and Vision Insurance

• 100% employer-paid Life Insurance

• 401(k) Retirement Plan

• Employer match for Health Savings Account (HSA)

• Learning and Development opportunities to advance your career

• Employee Stock

• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

Wonder uses an AEDT in its hiring process. Click here for more information.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.