Assistant General Manager

Wonder; Village of Valley Stream (NY); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employer-paid Life Insurance

401(k) Plan

HSA match

Learning & Development

Employee stock

Employee discounts

Job summary

Wonder in Valley Stream, NY is seeking an Assistant General Manager to own the four walls of your location, leading end-to-end execution across kitchen, service, fulfillment, and customer experience to peak performance every shift.

You will drive labor deployment, uphold food safety and brand standards, coach hourly team members, analyze KPIs, and partner with the Senior Operations Leader to scale operations as Wonder expands.

Qualifications

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
• Ability to lead complex shifts in fast-paced, customer-facing environments.
• Proven track record of owning operational KPIs including labor deployment, order accuracy, and throughput.

Responsibilities

• Oversee day‑to‑day operations across kitchen, fulfillment, service, and customer experience.
• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety.
• Drive operational excellence by maintaining brand standards and flow across stations and shifts.
• Support labor planning, food cost targets, inventory, and waste reduction.
• Grow the business by mentoring managers-in-training and preparing for future expansion.

Skills

Team leadership

Operations management

Customer service

Data-driven

Education

Food Manager Certificate

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

About Wonder

Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine‑in or pick up at a Wonder location near you. Each dish is made to order on‑site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible.

About The Role

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You will lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross‑functional collaboration where needed. You will master internal operations to keep your location running smoothly, consistently, and profitably.

Responsibilities

Oversee and Execute Day-to-Day Operations

• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and upscale unresolved issues promptly

Lead and Manage Team Performance

• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real‑time feedback and hands‑on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members

Drive Operational Excellence

• Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution

  Support Business and Labor Performance

  • Execute against daily labor plans and food cost targets
  • Manage inventory levels, waste reduction practices, and labeling standards
  • Analyze shift‑level data and recommend process changes that improve outcomes
  • Ensure compliance with federal and state labor laws

  Grow the Business

  • Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
  • Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
  • Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
  • Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
  • Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
  • Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company‑wide rollout

  Who You Are

  • A high‑accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
  • Confident leading teams and executing complex shifts in fast‑paced, customer facing environments
  • Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
  • Experienced in coaching frontline employees with clarity, empathy, and consistency
  • Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
  • Detail-oriented and quality‑driven with strong knowledge of food safety and team safety protocols
  • Strong communicator and collaborator who brings others along through structure and positivity

  Requirements

  • Must be 21 years old and legally authorized to work in the US
  • Must be able to lift up to 50 pounds and stand for extended periods
  • Must have open availability, including nights, weekends and holidays
  • Food Manager Certificate as required by State, County or Local Health Departments
  • This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

  Role Details

  • Salary Range: $80000 per year - $92000 per year
  • Location: Valley Stream, NY

  Benefits

  • Medical, Dental, and Vision Insurance
  • 100% employer‑paid Life Insurance
  • 401(k) Retirement Plan
  • Employer match for Health Savings Account (HSA)
  • Learning and Development opportunities to advance your career
  • Employee Stock
  • Employee Discount

  Note: Some of our benefits vary by state and depend on the number of hours you work.

  Wonder uses an AEDT in its hiring process. Click here for more information.

  At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.