Quality and Training Analyst

Pie Insurance; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive cash compensation

Generous PTO

Future focused 401k match

Generous parental and caregiver leave

Core values in practice

Job summary

Pie Insurance is hiring a Quality & Training Analyst to ensure consistent application of policies across underwriting, audit, and customer service. You will conduct file audits, analyze data, and promote quality awareness while coaching teams to improve performance and compliance.

The role supports training content development, governance documentation, and cross-department collaboration to drive process improvements. Remote role in the US with competitive compensation.

Qualifications

• 3+ years of related professional experience in insurance quality analysis, underwriting, or premium audit.
• Familiarity with regulatory requirements across multiple states.

Responsibilities

• Conduct individual file audits across underwriting, audit, and customer service.
• Identify trends and provide coaching and training opportunities.
• Develop and deliver training content for teams.
• Support LOA framework documentation and update governance with stakeholders.
• Assist in quality meetings, calibration sessions, and consistency checks.
• Guide departments to understand processes, systems, and regulatory expectations.

Skills

Quality Analyst

Underwriting

Premium Audit

Jira

Confluence

Slack/Teams

Education

High School diploma or GED

Bachelor's Degree preferred

Tools

Jira

Confluence

Job description

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

Reporting directly to our Manager of Quality & Training, the Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time.

How You’ll Do It

• Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.
• Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.
• Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.
• Assists in the facilitation and presentation of trainings across various departments.
• Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
• Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders.
• Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts.
• Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department.

The Right Stuff

• High School diploma or GED required; Bachelor's Degree preferred.
• 3+ years of related professional experience such as working within an insurance quality analyst, underwriting role or premium audit role.
• Comprehensive knowledge of workers compensation in multiple states along with general insurance knowledge.
• Strong attention to detail with the ability to review files accurately and consistently across high volumes.
• Clear written and verbal communication skills, including the ability to document findings and provide feedback in a constructive and straightforward way.
• Comfort managing work across multiple departments and shifting priorities simultaneously.
• Experience working with project management or workflow tools such as Jira, and documentation platforms such as Confluence, preferred.
• Experience communicating in internal chat platforms, like Slack or Teams.

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range

$70,000 - $90,000 USD

• Competitive cash compensation
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pie Insurance's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.