Quality and Safety Improvement Leader

Kaiser Permanente Northwest; Portland (OR); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Kaiser Permanente Northwest seeks a Quality and Safety Improvement Leader to serve as the Cellular Therapy Lead for Oregon and Southwest Washington. This senior role provides strategic leadership, regulatory oversight, and operational direction across multiple facilities, supporting FACT accreditation and continuous performance improvement.

The ideal candidate partners with nursing, medical staff, and operations to advance safe, standardized cellular therapy practices within a complex integrated

Qualifikationen

• Provides strategic leadership for cellular therapy program across Oregon and SW Washington.
• Ensures FACT accreditation and regulatory compliance.
• Develops and monitors performance indicators and metrics for multiple quality initiatives.
• Leads cross-functional teams and committees for quality and safety.

Aufgaben

• Leads regional cellular therapy program operations and quality oversight.
• Oversees accreditation activities with FACT.
• Partners with nursing, medical staff, and operations to standardize practices.
• Develops data reports and presents metrics to senior management.
• Drives improvement initiatives to reduce risk and improve safety.

Kenntnisse

Leadership

Quality improvement

Data analysis

Regulatory compliance

Clinical program leadership

Stakeholder collaboration

Ausbildung

Master's degree in healthcare administration or related field

Tools

Statistical analysis tools

Quality metrics software

Jobbeschreibung

Job Summary

The Quality and Safety Improvement Leader serves as the regional

Job Summary

The Quality and Safety Improvement Leader serves as the regional Cellular Therapy Lead for Kaiser Permanente Northwest, providing strategic leadership, consultation, and operational oversight for the cellular therapy program across Oregon and Southwest Washington. This position serves in the key Clinical Program Director and Quality Manager roles supporting initial and ongoing Foundation for the Accreditation of Cellular Therapy (FACT) accreditation and re-accreditation, ensuring program readiness, quality oversight, regulatory compliance, and continuous performance improvement.
The role provides leadership across a complex, integrated care delivery system encompassing two hospitals, ambulatory services, ambulatory surgery centers, care continuum, Regional Advice Nurse Services, and dentistry, as well as other programs, responsibilities, and leadership assignments as designated. The leader partners closely with nursing, medical staff, clinical and non-clinical teams, operational leaders, and other key stakeholders to advance safe, high-quality, standardized cellular therapy practices and organizational priorities.
Drives a broad range of administrative, facilitation, and technical support functions in the area of Quality and Safety Improvement to coordinate and develop multiple Quality and Safety programs and initiatives. Leverages advanced knowledge and technical expertise to develop, implement, monitor, and continuously improve multiple Quality and Safety programs and initiatives with high organizational impact. Develops, monitors, and oversees performance indicators and metrics for several improvement projects, collaborates across multiple departments to collect, analyze, and trend data from multiple reporting systems and sources to identify opportunities and create plans to improve quality and safety, decrease risk, and maintain the KP safety culture. Develops and coordinates across workgroups to address priority issues and acts as a resource for issues related to quality and safety. Supports multiple committees that are coordinated or chaired by the department. Oversees and ensures organizations compliance with professional standards, laws and regulations, and internal requirements related to quality and safety.

Essential Responsibilities

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Develops advanced data collection and analyses to support quality improvement reporting by: overseeing statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review; integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns that adheres to specified formats by department, facility, and region standardized templates; presenting and interpreting quality improvement metric reports to demonstrate improvements and effectiveness of quality improvement programs to a variety of technical and nontechnical audiences at the senior management level; and serving as a technical expert to senior and executive management by interpreting results into actionable plans and resolving issues related to data analysis and storage and advising on integration into strategic goals.
• Investigates opportunities to improve quality improvement and improvement risk management efforts by: leading corrective action plan for areas of improvement identified through utilization review, clinical records audit, claim denials, member satisfaction surveys, and auditing surveys across departments and regions; ensuring process improvements are compliant with established internal and external regulation requirements at the local and state level; consulting with key stakeholders on the interpretation of root cause analysis, failure mode and effect analysis, and other assessments in response to significant events, near misses, and good catches in order to identify areas of improvement and evaluate newly internalized processes and programs; and driving escalations of high-risk issues and trends to appropriate entity for resolutions.
• Provides technical advice throughout the lifecycle of quality improvement performance metrics development, collection, and utilization at the facility and regional level by: investigating the integration of best practices in the development of performance metrics, standards, and methods to establish improvement success; consulting with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical, meet multidisciplinary standards, and are in line with KP capability; and designing and implementing the complex delivery of measurable results and alignment with strategic objectives by integrating metric utilization into workflows, and providing expertise in the development of project structure, charters, metrics, and work agreements throughout the project lifecycle.
• Directs the development of multiple quality improvement initiatives by: researching new and leveraging current technology, methods, and tools to develop stakeholders capabilities for process improvements which are effective and cost effective; identifying and establishing the standards