Support Center Coordinator Part Time Casual

Kids for the Future; Sheboygan (WI); On-site; USD 18,184 - 25,898; Full time

Job summary

Vista Care is seeking a Support Center Coordinator to provide remote support for individuals with disabilities across programs. The role involves using technology to ensure safety, respond to alarms, coordinate with staff and emergency services, and maintain detailed incident documentation.

You will support DSPs, help with coverage, and participate in training on compliance and emergency responses. This on-site position requires a high school diploma and familiarity with Google apps.

Qualifications

• Proficient in Google applications such as Gmail, Drive, Docs, and Sheets.
• Strong communication across verbal, written, and digital mediums.
• Excellent customer service, problem-solving and troubleshooting skills.
• Meticulous attention to detail.

Responsibilities

• Facilitate remote interactions and provide support to individuals with disabilities, using technology to ensure safety and independence.
• Establish and maintain connections to each location via remote technology, performing hourly checks and responding to alarms.
• Respond to immediate safety concerns by coordinating with on-site staff or emergency services.
• Verify staff presence and compliance with staffing ratios, escalating issues as necessary.
• Support Direct Support Professionals (DSPs) by providing guidance and assistance when needed.
• Assist leadership in finding coverage for hard-to-fill roles and scheduling.

Skills

Google applications

Communication

Customer service

Problem solving

Troubleshooting

Attention to detail

Education

High school

Job description

• Base Pay $16.00 - $16.00 / Hour
• Job Category administrative, healthcare, caregiving
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name Vista Care Recruiting Team
• Phone [phone] option 1

Description

Job Title: Support Center Coordinator

Department: Technology

Reports To: Technology Manager

Date: November, 2025

Job Summary:

The Support Center Coordinator plays a pivotal role in ensuring the safety and well-being of individuals across our various programs. They will provide remote support directly to individuals with disabilities, offering timely interventions and oversight to ensure a safe and responsive environment. This role is crucial in coordinating rapid responses to the needs of our support staff and the individuals they serve, using technology-driven solutions to maintain continuous engagement and support across Vista Care supported settings.

Duties and Responsibilities:

Support & Response:

Facilitate remote interactions and provide support to individuals with disabilities, utilizing advanced technology to ensure their safety and independence.

Establish and maintain connections to each location via our remote technology, performing checks and responding to alarms on an hourly basis.

Respond to immediate safety concerns by coordinating with on-site staff or emergency services.

Verify staff presence and compliance with staffing ratios, escalating issues as necessary.

Support hotline for Direct Support Professionals (DSPs) that need assistance.

Assists members of leadership with finding coverage for hard to full or need to fill roles.

Communication & Documentation:

Document actions and observations with detailed logs and reports.

Ensure all incidents that require mandated reporting are identified, documented, and reported according to state laws and organizational policies.

Maintain a high level of awareness and training in identifying incidents that require mandated reporting.

Troubleshoot technical difficulties and implement solutions.

Communicate effectively with staff, law enforcement, and emergency responders to ensure comprehensive support.

Support & Training:

Provide ongoing support to program staff, offering guidance on handling various situations.

Participate in and sometimes lead training sessions on compliance and emergency response.

Additional Responsibilities:

Assist with the health and medication monitoring of individuals as required.

Ensure a clean and orderly work environment during and after shifts.

Perform other duties as assigned

Qualifications and Experience:

Skills

Proficient in Google applications such as Gmail, Drive, Docs, and Sheets.

Strong communication skills across verbal, written, and digital mediums.

Excellent customer service, problem-solving and troubleshooting skills.

Meticulous attention to detail.

Additional Requirements

Must pass the WI BID and other applicable background checks upon hire.

Demonstrated ability to work collaboratively in a team environment.

Must be capable of sitting for long periods and managing tasks through multiple computer systems.

Scope of Supervision:

None

Education:

High school diploma/GED preferred.

One to two years of experience working with people who have Intellectual/Developmental Disabilities, Mental Health, Behavioral Health, Traumatic Brain Injuries, Physical Disabilities, the Frail and Elderly, or similar preferred.

Working Conditions and Physical Requirements:

In office position located on site at Vista Care Offices.

Ability to sit for long periods of time

This role requires repetitive manual and finger dexterity and eye-hand coordination. Must maintain alertness and respond promptly during the entirety of the shift.

Must be able to give and receive verbal and written instructions in English to staff, other professionals, and individuals.

Requirements

Proficient in Google applications such as Gmail, Drive, Docs, and Sheets.

Strong communication skills across verbal, written, and digital mediums.

Excellent customer service, problem-solving and troubleshooting skills.

Meticulous attention to detail.

• Must be capable of sitting for long periods and managing tasks through multiple computer systems.
• Hours 7am to 7pm but may vary based on business needs

#IND100

Summary

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, Utah, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.
At Vista Care, we value the well-being and independence of the individuals we serve. As a Caregiver, you will play a crucial role in providing compassionate care, support, and assistance in activities of daily living to our Individuals. Here at Vista Care, we believe in a person-centered approach, where our individuals' needs and preferences are at the forefront of the care we provide.