Quality and Compliance Coordinator

Damar Services, Inc.; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Assistance

401(k) Plan

Life Insurance

Disability Insurance

Paid Holidays

PTO

Damar Advantage discounts

Job summary

Damar Services, Inc. in Indianapolis is seeking a Quality and Compliance Coordinator to support licensing, quality, fidelity and outcomes through visual data review and policy adherence.

The role collaborates across departments to promote accurate incident documentation and compliance in a mission-driven environment. You will help ensure safety, reporting, and continuous improvement by monitoring incidents, notifications, and staff adherence to policies, while supporting staff and clients in

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience working with clients with developmental disabilities.
• Proficiency with MS Office applications including Word and Outlook.
• Minimum age of 21 per licensure requirements.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions.
• Successfully complete a pre-employment drug screen and physical.
• Favorably meet and maintain Damar’s background screening.

Responsibilities

• Evaluates visual data via video observation to determine compliance with standards, expectations, and Damar policies and procedures.
• Ensure violation notifications are communicated and documented.
• Ensure heightened observation of staff compliance with the R.E.A.L. principles, unit ratio, and remaining alert.
• Provides safety, security, and surveillance duties via vigilant monitoring and engagement.
• Collects, collates, and reviews information entered into electronic health record regarding client incident documentation.
• Supports program staff to ensure appropriate information is entered regarding client incidents.
• Track ESI's needing completion/send morning ESI report.
• Utilize incident reports to assist, ensure, or complete CPS calls and track CPS notifications.
• Update new information on incident report, CPS, DCS notifications upon discovery.
• Complete drafts and verify accuracy of incident reports.

Skills

MS Office (Word & Outlook)

Education

High School Diploma or GED

Job description

Employees at Damar aren’t just part of a workforce — they’re part of a mission‑driven team making a real difference in people’s lives.

Since 1967, Damar has been recognized across Indiana as one of the largest not‑for‑profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We foster a united, purpose‑driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years!

Ready to make a real difference?

Join us in empowering individuals with intellectual and developmental disabilities or autism. Damar is currently seeking a Quality and Compliance Coordinator to join our team. The Quality and Compliance Coordinator is responsible for supporting the compliance, quality, fidelity, and outcomes of service through visual data review with a focus on Damar policy and procedure. The Quality and Compliance Coordinator will work cooperatively with all department staff to ensure licensing and state reporting compliance. The Quality and Compliance Coordinator is responsible for developing and participating in activities that promote communication, monitoring, and documentation of critical incidents.

Here are just a few of the benefits you'll enjoy at Damar:

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Remarkable Ways You Will Be Making a Difference

• Evaluates visual data via video observation to determine compliance with standards, expectations, and Damar policies and procedures
• Ensure violation notifications are communicated and documented
• Ensure heightened observation of staff compliance with the R.E.A.L. principles, unit ratio, and remaining alert
• Provides safety, security, and surveillance duties via vigilant monitoring and engagement
• Collects, collates, and reviews information entered into electronic health record regarding client incident documentation
• Supports program staff to ensure appropriate information is entered regarding client incidents
• Track ESI's needing completion/send morning ESI report
• Utilize incident reports to assist, ensure, or complete CPS calls and track CPS notifications
• Update new information on incident report, CPS, DCS notifications upon discovery
• Complete drafts and verify accuracy of incident reports

What You Need To Be Considered

• High School Diploma or GED required
• Minimum 1 year of experience working with clients with developmental disabilities
• Proficiency with MS Office applications including: Word and Outlook
• Minimum age of 21 per licensure requirements
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre‑employment drug screen and physical
• Favorably meet and maintain Damar’s background screening

Essential Job Functions

The essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.

The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self‑injurious, sexually maladaptive, elopement, or other unpredictable behaviors.

Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.

Each essential function must be performed satisfactorily, with or without reasonable accommodation.

Damar is committed to providing an accessible and inclusive experience for all applicants. If you need a reasonable accommodation to access our job opportunities, complete an application, or participate in any part of the recruiting process, please contact Damar Human Resources at [e-mail]. Requesting a reasonable accommodation will not adversely affect your consideration for employment.

Damar Services is an Equal Opportunity Employer. Damar makes equal employment opportunities available to all applicants and employees without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, disability, including hearing‑or vision‑related disabilities, citizenship status, military or veteran status, genetic information, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local law.

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