Quality and Compliance Consultant

ComForCare Franchise Systems, LLC; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Quality & Compliance Consultant, where you will play a crucial role in supporting franchisees through licensing and compliance processes. This contract position offers the opportunity to work closely with franchisees, providing guidance on regulatory requirements and best practices. You will be instrumental in ensuring successful licensing and operational excellence within the home care industry. If you are passionate about quality assurance and compliance, and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 2-5 years of experience in home care or health care licensing preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Support franchisees with licensing and compliance processes.
• Educate and coach franchisees on best practices for compliance.
• Assist with corrective action plans and quality improvement.

Skills

Project Management

Communication Skills

Organizational Skills

Knowledge of Home Care Regulations

Coaching and Training

Job description

The Quality & Compliance Consultant is responsible for supporting franchisees through the licensing and door opening process, which may include but is not limited to assistance with licensing applications, policies and procedures, related resources, and survey preparation support. The Quality & Compliance Consultant is also responsible for assisting franchisees with the creation of and adherence to corrective action plans. The Quality and Compliance Consultant will provide continued support to the franchisees on compliance matters and assist with the Agency’s Quality Assurance Performance Improvement program.

This is a contract position

Accountabilities:

• Works with franchisees on a regular basis to support their compliance needs.
• Researches and reviews regulations regularly to assist with resource compliance.
• Educates and coaches franchisees on Agency best practices for compliance matters.
• Serves as a continuing resource for franchisees on compliance subjects.
• Works with other departments as necessary to consult on various compliance matters.
• Attends regular compliance meetings to provide support and valuable feedback to the compliance team.

Primary Responsibilities:

• Provides licensing and door opening assistance to franchisees that may include but is not limited to the following support:
• Review and guidance on the completion and submission of a licensing application.
• Collection and review of required application documents (i.e., Articles of Incorporation, Insurance, lease, local business license, business plan, etc.).
• Assistance in creation of a National Provider Identifier (NPI).
• Guidance on any required hires (i.e., Administrator, RN, etc.).
• Researches and reviews state and federal requirements related to licensing and home care regulations.
• Creates and revises home care policies and procedures and related resources as necessary to meet compliance.
• Creates home care licensing regulation crosswalks to assist the franchisee with home care compliance.
• Creates, provides, and reviews compliance folders with franchisee.
• Collects and supplies franchisee documentation to the National Accounts Department for inclusion in various national accounts.
• Responds in a timely manner to all franchisee emails and phone calls to provide timely compliance support.
• Assists with corrective action plans on the franchisee level and for the department as a whole.
• Provides coaching, teaching, and training opportunities for the franchisees related to compliance.
• Assists with the Agency Quality Assurance Performance Improvement project by encouraging franchisee participation and providing reports, recommendations, and feedback.

Secondary Responsibilities:

• Assists with departmental projects related to compliance and quality as requested.
• Assists other departments with compliance matters as necessary.
• Assists franchisees with other program applications (i.e., waiver programs) and policies as requested.
• Possible minimal travel to assist with franchisee compliance support as needed.

Goals and Measurements (Key Result Areas):

• Successful licensing and door openings for assigned franchisees.
• Effective outcomes related to training/coaching/education to franchisees: Deficiency free surveys.
• Acceptable plans of correction by regulatory bodies.
• Development of training/educational resources related to compliance matters.

Knowledge and Skill Requirements:

• 2-5 years of experience in home care or home health care licensing, operations, or survey preparation highly preferred.
• Workable knowledge of home care/health care regulations is a plus, as well as experience working with accrediting bodies.
• Basic knowledge of Quality Assurance Performance Improvement activities desired.
• Must have project management experience and be resourceful.
• Must have strong communication and organizational skills.
• Must be able to work independently and remotely and with a team.

About Us:

Based in Troy, Michigan, Best Life Brands, LLC is a holding company that includes ComForCare and At Your Side, premier franchised providers of home care; CarePatrol, the nation's largest franchised senior placement organization; Blue Moon Estate Sales, the leading estate sale franchise in the U.S.; and Boost Home Health Care, dedicated to providing superior in-home nursing, therapy, and home care services, which together include more than 500 franchise locations across the U.S. and Canada. With a private equity investment from The Riverside Company, Best Life Brands is a platform of award-winning complementary businesses that serve people along the continuum of care.

Seniority level

Associate

Employment type

Contract

Job function

Consulting and Quality Assurance

Industries

Hospitals and Health Care