Quality and Authentication Manager

Everything But The House; Blue Ash (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative company that is transforming the secondhand marketplace! As the Manager of Quality and Authentication, you will lead the charge in ensuring that auction items meet the highest standards of quality and authenticity. With a focus on training and managing content teams, you will play a crucial role in driving customer interest and satisfaction. This position offers the opportunity to work with a passionate team dedicated to redefining how personal property is sold and bought. If you have a keen eye for detail and a love for unique items, this role is perfect for you!

Qualifications

• 10 years of experience in researching, selling, and curating items.
• Master's degree preferred, with strong analytical skills.

Responsibilities

• Oversee content publishing and manage editing standards.
• Create and manage training programs for content teams.
• Track authentication practices and costs for items.

Skills

Researching items

Selling items

Curating items

Interpersonal skills

Analytical skills

Attention to detail

Technical proficiency

Communication skills

Education

Master's degree

Tools

Content management systems

Job description

OUR STORY AND HOW YOU CAN HELP CONTRIBUTE

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers, and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques, and more, most with a starting bid of $1.

EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right.

We are seeking a Manager of Quality and Authentication who will be responsible for managing all content standards and training, coaching EBTH staff across all of our departments and markets to publish auction items that drive customer interest on the EBTH site and app. Additionally, the Manager will track all authentication practices to ensure that the items presented on the website are correct and verified, including cost and profitability tracking, and will identify team members in each category who will lead authentication efforts.

As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients, and consignors across the world!

Discover everything uncommon at EBTH.COM.

TASKS YOU’LL BE JUGGLING

1. Oversee the final content publishing of all auction items, including editing and managing editing and content standards.
2. Maintain a set in-person production schedule to align with production needs, including curating lots to maximize value and cataloging items.
3. Ensure the content teams adhere to all EBTH content standards.
4. Create and manage content training programs, for both new hires (to include a standardized feedback schedule), and for continual training across all departmental groups.
5. Catalog items as needed across all categories.
6. Offer regular feedback and support to departmental managers to ensure accountability to EBTH standards.
7. Oversee all internal and external authentication practices.
8. Itemized tracking of all items, including any associated costs, that leave EBTH property to be authenticated or repaired.
9. Perform regular reviews of preferred EBTH partners for authentication and grading to ensure that costs and qualifications are appropriately identified.
10. Oversee all agreements with third parties (authentication/repairs) and ensure both parties are compliant.
11. Develop and maintain legal knowledge of auction issues surrounding various items sold on the site.
12. Review potential description buyer credits, working with both Client Services and Operations Department leaders on fast resolution and identifying any next steps for training opportunities or standard changes, to reduce credit losses.
13. Liaise with Sales and Merchandising personnel on the identification of key items for marketed sales.

CREDENTIALS WE ARE SEEKING

1. Master’s degree preferred.
2. 10 years of experience in researching, selling, and curating items in specific fields/categories.
3. An appreciation for, and knowledge of, all things within a specified range of fields.
4. A detailed, analytical personality who loves to research and learn.
5. Self-acknowledged grammar freak.
6. A team-player mentality with an ability to work independently.
7. Ability to balance attention to detail with quick execution. We need to act quickly, AND we need to do things well.
8. Exceptional interpersonal skills including strong verbal and written communication skills.
9. Technical proficiency is essential.
10. Reliable transportation.

We are not providing relocation for this position and are only accepting applications for candidates who are located in Ohio and/or the Cincinnati, OH metropolitan area.

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.