Quality Analyst (Temp)

TaskUs Holdings, Inc.; San Antonio (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs Holdings, Inc. is seeking a Quality Analyst to perform audits and evaluations across our customer interactions. You will ensure monthly or weekly evaluation targets are met, coaching teammates for performance improvements and reporting outcomes to the team.

Ideal candidates have a background in quality analysis, strong Excel/Sheets skills, and a customer-centric approach. The role emphasizes continuous improvement and cross-team collaboration.

Qualifications

• Graduate of any course (preferred).
• At least 1 year of work experience as a Quality Analyst (preferred).
• Basic skills in Excel or Google Sheets.

Responsibilities

• Audit calls/interactions/transactions for teammates.
• Coach teammates for performance improvement.
• Report performance on a daily/weekly/monthly basis.
• Identify and elevate quality issues; report defects and verify fixes.
• Drive quality initiatives and campaigns for the campaign/LOB.

Skills

Problem-solving

Customer-centric

Communication

Attention to detail

Self-motivation

Education

Any course graduate

Tools

Excel

Google Sheets

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Salary Range: $34,000.00 - $50,000.00 per year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

• medical insurance
• dental insurance
• vision insurance
• 401(k) with company match
• paid time off including vacation, sick leave, and holidays

Application Window: This position is expected to remain open until 09-11-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.

Roles and responsibilities

• Audit calls/interactions/transactions for aligned Teammates
• Coach Teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training which need identification
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and elevate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LOB

Technical skills and qualifications

• Graduate of any course (preferred)
• At least one-year of work experience as a Quality Analyst (preferred)
• Basic skills in Excel or Google Sheets
• Problem-solving skills
• Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)

Soft skills

• Has strong customer centricity
• Can assertively provide constructive feedback
• Has good written and verbal communication skills
• Thinks logically
• Can manage conflicts
• Pays strong attention to detail
• Can work with minimal supervision
• Demonstrates initiative and good judgment
• Can work on multiple projects and is versatile
• Can establish and maintain effective working relations with a wide variety of individuals
• Can work with a diverse team
• Has a Continuous Improvement mindset

Personality traits required

• Demonstrates clear thought process
• Articulates clearly
• Exercises conscientiousness and diligence
• Demonstrates assertiveness

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

• You will never be asked for payment information or banking information during the application or interview process.
• We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.
• Scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
• TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
• TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
• TaskUs may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
• If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information.
• TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

DEI Statement

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO Statement

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.