Quality Analyst

Graphic Packaging International; Queen City (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Graphic Packaging International is seeking a Quality Analyst for the Texarkana Mill to lead quality management, drive process improvements, and respond to customer concerns. This role collaborates with operations, technical, sales, customer service, and leadership to improve product quality and reduce variability through Lean and Six Sigma methodologies.

The position requires a bachelor’s degree in a technical field and 2+ years in manufacturing quality or continuous improvement; experience with

Qualifications

• Bachelor’s degree in a technical field is required.
• Two or more years in manufacturing, quality, process engineering, or continuous improvement preferred.
• Experience with Lean Manufacturing, Six Sigma, and root cause analysis preferred.
• Knowledge of ISO standards and GMP/Quality systems is advantageous.
• Proficiency with statistical analysis software such as Minitab preferred.

Responsibilities

• Demonstrate safety as a core value and support a safe workplace.
• Lead continuous improvement initiatives to enhance product quality and process capability.
• Partner with operations and technical teams to identify gaps and implement solutions.
• Use root cause analysis and statistical methods to investigate issues.
• Analyze data to identify trends, reduce variability, and improve product quality.
• Coordinate manufacturing trials, process changes, and product qualifications.
• Lead cost-reduction and process-improvement projects, including capital initiatives.
• Facilitate cross-functional teams to achieve quality objectives.
• Develop and maintain expertise in paperboard grades, testing methods, and specifications.
• Investigate customer complaints and develop corrective actions.
• Interface with customers, Sales, and Operations to communicate improvements.
• Provide guidance on board properties, testing methods, and customer expectations.
• Develop, maintain, and improve quality systems and reporting processes.
• Support compliance with ISO, GMP, and Safe Quality Food programs.
• Mentor operations personnel on quality standards and problem-solving.

Skills

Lean Manufacturing

Six Sigma

Root Cause Analysis

Continuous Improvement

Problem Solving

Communication Skills

Collaboration

Project Management

Change Leadership

Quality Systems

Education

Bachelor’s degree in Engineering, Paper Science, Chemistry, Industrial Technology, Statistics, Quality Management, or related technical field

Tools

Minitab

Panther

Job description

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Job Summary

The Quality Analyst manages all aspects of quality related to the Texarkana Mill's paperboard products by providing technical guidance, implementing process improvements, analyzing quality and process data, and responding to customer concerns. This position serves as a key resource for quality systems, continuous improvement, customer satisfaction, and specification management. The Quality Analyst works collaboratively with operations, technical, sales, customer service, and leadership teams to improve product quality, reduce variability, and drive sustainable manufacturing performance through Lean Manufacturing and Six Sigma methodologies.

Essential Duties & Responsibilities

• Demonstrate and promote safety as a core value while supporting a workplace where no one gets hurt
• Provide leadership in continuous improvement initiatives that enhance product quality, process capability, customer satisfaction, and mill performance.
• Partner with operations and technical teams to identify process gaps, develop corrective actions, and implement sustainable solutions.
• Utilize root cause analysis, statistical methods, and problem-solving tools to investigate quality issues and process deviations
• Analyze quality, process, and manufacturing data to identify trends, reduce variability, and improve product consistency
• Coordinate and evaluate manufacturing trials, process changes, and product qualifications
• Lead or support cost-reduction and process-improvement projects, including potential capital improvement initiatives.
• Organize and facilitate cross-functional teams to achieve quality and continuous improvement objectives.
• Develop and maintain expertise in paperboard grades, customer specifications, testing methodologies, and end-use performance requirements.
• Lead specification management activities and support development of new products, grades, and testing requirements.
• Investigate customer complaints and product quality concerns, determine root causes, and develop effective corrective and preventive actions.
• Interface directly with customers, Customer Technical Services, Sales, and Operations to address product quality concerns and communicate improvement actions.
• Provide technical guidance related to board properties, testing methods, visual defects, process capability, and customer expectations.
• Develop, maintain, and improve quality systems, procedures, and reporting processes.
• Support compliance with customer requirements, ISO standards, Good Manufacturing Practices, and Safe Quality Food programs.
• Mentor and train operations personnel on quality standards, continuous improvement tools, and problem-solving methodologies.

Qualifications

• Bachelor’s degree in Engineering, Paper Science, Chemistry, Industrial Technology, Statistics, Quality Management, or related technical field required.
• Minimum two (2) years of manufacturing, quality, process engineering, or continuous improvement experience preferred.
• Experience in paper, paperboard, packaging, converting, or related manufacturing environment preferred.
• Working knowledge of Lean Manufacturing, Six Sigma, Root Cause Analysis, and Continuous Improvement methodologies preferred.
• Experience with statistical analysis software such as Minitab preferred.
• Knowledge of quality management systems (i.e. Panther), ISO standards, and customer complaint resolution processes preferred.

Disclaimer

The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

Compentencies

• Problem Solving
• Root Cause Analysis
• Statistical Analysis
• Continuous Improvement
• Customer Focus
• Change Leadership
• Technical Learning
• Project Management
• Communication Skills
• Collaboration
• Results Orientation

Pay Range

$60,100.00 - $80,100.00

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [e-mail].