Quality Analyst

Search BizAthletes; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Impact on public communication

Innovation in automation tools

Collaboration with skilled teams

Job summary

A government agency in New York is seeking a Quality Analyst for its Enterprise Document Automation initiative. This role focuses on ensuring accuracy and compliance in the agency's document management system. Candidates should have 5+ years in software quality assurance, with hands-on experience in enterprise systems like IBM FileNet. This full-time contract position offers a chance to impact public services positively.

Qualifications

• 5+ years of experience in software quality assurance for large-scale IT projects.
• Strong understanding of testing methodologies and defect tracking.
• Hands-on experience with enterprise systems, ideally in document automation.

Responsibilities

• Develop and execute test scripts and scenarios for document generation.
• Conduct end-to-end functional testing for compliance.
• Design and implement test workflows for automated communications.

Skills

Software quality assurance

Functional testing

Attention to detail

Analytical thinking

Communication skills

Tools

IBM FileNet

OpenText

Job description

Quality Analyst – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact

New York City Department of Social Services (DSS)

About DSS

The New York City Department of Social Services (DSS) provides critical programs that help millions of New Yorkers access food, housing, healthcare, and employment.

Behind the scenes, DSS’s Information Technology Services (ITS) division powers this mission — delivering the infrastructure, automation, and systems that make equitable and efficient service possible.

We’re modernizing how DSS manages and communicates vital information. As part of that effort, we’re seeking a Quality Analyst to support our Enterprise Document Automation (EDA) initiative — a major modernization of the agency’s IBM FileNet IS/P8 content management system.

The Role

As a Quality Analyst (QA) on the EDA Project, you’ll play a critical role in ensuring the accuracy, functionality, and compliance of DSS’s enterprise document automation system.

Your work will directly improve how DSS creates, tests, and delivers communications to clients — ensuring precision, accessibility, and compliance with city and state mandates (including the Local Law 30 multilingual access requirement).

What You’ll Do

• Develop and execute test scripts and scenarios related to document and form generation
• Conduct end-to-end functional testing to ensure adherence to business rules and requirements
• Design and implement test workflows that support the deployment of automated client notices and communications
• Create and maintain test cases, RTM (Requirements Traceability Matrix), and documentation aligned with user stories
• Validate compliance with LL30 language accessibility standards (forms available in 12 languages)
• Identify system design gaps, logic errors, or unexpected behaviors and recommend corrective actions
• Collaborate closely with stakeholders, developers, designers, and business analysts to deliver quality results on time
• Analyze current systems and make recommendations for process and quality improvements

What We’re Looking For

• 5+ years of experience in software quality assurance or functional testing for large-scale IT projects
• Strong understanding of testing methodologies, defect tracking, and QA documentation
• Hands‑on experience with enterprise systems, ideally in document automation or ECM platforms (FileNet, OpenText, etc.)
• Familiarity with Agile or Waterfall SDLC processes
• Experience creating test plans, RTMs, and user acceptance criteria
• Understanding of accessibility and compliance testing (multilingual, 508, or similar)
• Excellent attention to detail, analytical thinking, and communication skills
• Experience in public sector or enterprise environments preferred

Why Join DSS

• Impact: Ensure accurate and equitable communication for millions of New Yorkers
• Innovation: Work on a large-scale modernization project using cutting‑edge automation tools
• Growth: Strengthen your experience in enterprise QA and document systems
• Collaboration: Partner with skilled IT, design, and program teams in a mission‑driven environment

Details

📍 Location: Brooklyn, NY (with potential hybrid flexibility)

🕓 Type: Contract | GSA MAS IT Solutions | Full‑time

Eligibility: Must be legally authorized to work in the U.S.

Apply Now

If you’re passionate about precision, technology, and meaningful public impact, we want to hear from you.

👉 Apply today with your resume and a brief note highlighting your experience in enterprise system QA or document automation testing.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Quality Assurance and Analyst

Industries

Government Administration