Quality Analyst

Maximus; Charlotte (NC); Remote; USD 44,000 - 110,000; Full time

Job summary

Maximus, a leading provider in professional services, is seeking a Quality Analyst for a remote position. The role focuses on ensuring high standards of quality through audits, data analysis, and continuous improvement initiatives. Candidates should possess a related bachelor's degree and relevant experience, particularly in telecommunications. Competitive compensation and comprehensive benefits are included.

Benefits

Quarterly bonuses based on performance

Comprehensive Insurance Coverage

401K with Company Matching

Paid Time Off Package

Holistic Wellness Support

Recognition Platform

Diversity, Equity, and Inclusion Initiatives

Tuition Reimbursement

Employee Perks and Discounts

Professional Development Opportunities

Qualifications

• 3-5 years of relevant professional experience required.
• 2+ years of related experience with telecommunications and relay services.
• Knowledge of Public utilities and transportation regulatory policy.

Responsibilities

• Conduct quality audits and reviews for multiple applications.
• Analyze complex data, identify patterns, and recommend actions.
• Coordinate with technical staff on business requirements.

Skills

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in related field

Job description

Description & Requirements Maximus is currently seeking a Quality Analyst to support our Professional Services team. This is a remote opportunity. The Quality Analyst will play a pivotal role in ensuring the highest standards of quality and compliance across the project. You will be responsible for quality analysis efforts on multiple applications, drive process improvements, and champion a culture of continuous improvement. You will conduct quality audits and reviews to help ensure quality processes and products are implemented. This role offers an opportunity to make a significant impact on our organization's operational excellence.

Why Join Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Deliver consulting project activities for various projects.
• Analyze complex data, identify patterns, recommend actions, and measure outcomes.
• Coordinate with technical staff to understand business requirements, specifications, and processes.
• Conduct market research and understand market trends.
• Create system functional specifications from business requirements.
• Interact with organization and client managers.
• Perform cost and schedule monitoring.
• Identify additional product and service opportunities in customer organizations.

Minimum Requirements

• Bachelor's degree in related field.
• 3-5 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• 2+ years of related experience with telecommunications and relay services.
• Knowledge of Public utilities and transportation regulatory policy analysis and formulation.
• Knowledge of principles, practices, and trends of public and business administration and management.
• Other related certifications.
• California residency preferred.
• Proficient with American Sign Language preferred.
• Experience working with the deaf and disabled community required.
• Must currently and permanently reside in the Continental US.

Home Office Requirements

• Connectivity to the internet via Wi-Fi or Category 5/6 Ethernet cable.
• Internet speed policy: minimum download speed 20 Mbps, upload 5 Mbps; shared connection 50 Mbps download, 5 Mbps upload. Test at www.speedtest.net.

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EEO and Compensation

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other protected characteristics.

Pay transparency: Compensation is based on various factors including location, education, experience, and other considerations. Salary range: $44,800 - $110,000. Benefits include health insurance, life and disability insurance, retirement plan, paid holidays, and paid time off. Salary history will not influence compensation decisions. Maximus complies with all minimum wage and salary threshold regulations.