Qualifying Specialist - Orbis Education - Remote

Orbis Education; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Orbis Education is seeking a Qualifying Specialist for our enrollment division. You will be the first point of contact for prospective students, qualifying inquiries and guiding them toward the enrollment process, mainly via phone and chat.

This full-time, remote role follows EST hours, Monday through Friday, with a starting salary of $35,000; strong communication, integrity, and comfort with a fast-paced environment are essential.

Qualifications

• Excellent communication and active listening to qualify prospects.
• Strong personal integrity and compliance with policies.
• Comfortable in fast-paced, dynamic settings.
• Able to use multiple software programs effectively.

Responsibilities

• Answer inquiries via phone and chat to inform about programs.
• Qualify prospects and transfer to enrollment team.
• Explain university processes and graduation requirements.
• Stay updated on policies and procedures from the company's Development department.
• Meet daily, weekly, and monthly goals.
• Other duties as assigned.

Skills

Communication

Interpersonal Skills

Integrity

Adaptability

Education

Associate's degree

Tools

CRM software

Job description

Come Grow With Us

Who is Orbis Education? Orbis partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands.

Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division.

As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. The primary role of the Qualifying Specialist is to qualify prospects who have inquired about a University Partner or expressed interest about getting a college degree. The Qualifying Specialist is responsible for responding immediately to call ins, chats and engage the prospective student into a discussion about a college degree. Through the use of effective questioning and listening the qualifying specialists transfers the motivated prospective student to a team member responsible for beginning the enrollment process.

Full-Time position (Mon-Fri 40 hours/week)

Remote work, ideally looking for someone who can work EST hours

Starting Salary: $35,000 a year (non-exempt, hourly position)

What You Will Do

• Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
• Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
• Shares knowledge of university process and procedure to gauge their interest.
• Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
• Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
• Appropriately directs prospects to a program that will meet the prospect’s needs.
• Accurately shares university expectations to ensure the long-term success of enrolled students
• Serves as a member of a graduation team, which includes academic counseling and admissions representatives
• Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Other duties as assigned

What You Will Need

• A passion for assisting others in realizing their goals through higher education
• High level of integrity and commitment to compliance with regulatory rules.
• Enjoys a fast-paced, dynamic work environment
• Excellent interpersonal and communication skills
• Strong computer skills with the ability to toggle between multiple software programs.
• Associate's degree preferred

Why Work At GCE

• A career where your work makes a difference in students’ lives
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment...and more!