Qualified Success Architect / Sr. Success Architect

Salesforce; California (MO); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Qualified Success Architect to own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers. You will lead onboarding, align with Marketing, Sales, RevOps, and IT, and architect scalable solutions that deeply integrate with Salesforce and GTM systems.

You will guide AI-powered engagement experiences across web and email, translate objectives to technical designs, and drive measurable business outcomes through strategic

Qualifications

• 5-10 years of Mid Market/Enterprise software experience.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

Responsibilities

• Lead onboarding, implementation, and adoption of the Agentic Marketing Platform and Piper the AI SDR Agent.
• Partner with Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies.
• Architect and implement solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and GTM systems.
• Guide customers through AI-powered buyer engagement experiences across web and email channels.
• Translate business objectives into technical designs, flows, segmentation, and AI SDR goals.
• Consult with Enterprise Architects and RevOps to establish data models, integrations, governance, and best practices.
• Drive customer enablement by educating teams on agentic marketing strategies and pipeline acceleration.
• Analyze engagement and pipeline trends to deliver strategic recommendations and optimization plans.
• Conduct ESRs and roadmap discussions with stakeholders to demonstrate impact and growth opportunities.
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to surface feedback and improve outcomes.
• Act as a trusted advisor to maximize platform value and time-to-pipeline.

Skills

Excellent communication skills

Salesforce CRM expertise

Marketing automation knowledge

HTML/CSS/JavaScript familiarity

Problem-solving

Customer success mindset

Education

Bachelor's degree

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Qualified Success Architect / Sr. Success Architect will own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

What You Will Be Doing:

• Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
• Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
• Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
• Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
• Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Qualifications:

• 5-10 years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor\'s degree
• Passion for making customers successful with software solutions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $227,000 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.