Qualified Professional - House Manager

Miraclehouses; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Miracle Houses Inc. seeks a Program Supervisor to oversee daily operations of residential homes, coordinating care with a multidisciplinary team and guiding staff through treatment plans in alignment with trauma-informed practices.

The role emphasizes supervision, budget involvement, and adherence to the program’s trauma-informed care philosophy to support children and families in a healing environment.

Qualifications

• Bachelor's Degree in Human Services field; four years of supervisor experience in child mental health preferred.
• QP credential required; AP credentials with experience considered.

Responsibilities

• Oversee daily operations of residential homes' activities and care.
• Coordinate care with treatment team, including planning and supervising staff.
• Develop treatment goals, plans, and progress summaries in collaboration with clinicians.
• Assist in budget development and cost control with Clinical Manager and Operations Director.
• Ensure trauma-informed, evidence-based practices are maintained and monitored.

Skills

Supervision

Conflict resolution

Time management

Budgeting

Trauma-informed care

Multidisciplinary team

Education

Bachelor's degree in Human Services

QP credential

Driver's license

AP credential consideration

Job description

PROGRAM SUPERVISOR

Program Supervisor will oversee the daily operations of the residential homes' activities and care. Supervisor will assist in coordination of care, staffing patterns, budgets, and environments that support the treatment philosophy. Supervisor will work as part of a multidisciplinary team to provide the best care possible for the children and families in the program. The incumbent is expected to demonstrate professionalism, effective conflict resolution skills, and time management skills at all times. Must support the establishment and maintenance of trauma-informed, evidence-based, and data driven practices as Miracle Houses Inc evolves as a learning organization.

CHILD TREATMENT & DEVELOPMENT

• Must adhere to the Agency philosophy and mission statement
• In collaboration with treatment team, develop specific treatment goals for each child. Attend and/or lead treatment team meetings and coordinate care with members of child's team.
• Develop, write, update, and implement treatment plans, monthly progress summaries, utilize assessment tools and oversee the implementation of the relationship-based philosophy in collaboration with Therapist and Clinical Manager.
• Develop specific treatment objectives for the house in relation to the overall treatment goals as it relates to discharge planning and returning to family, school, and community.
• Communicate with each child their goals and objectives in conjunction with their treatment plan.
• Ensure child's needs for special services are addressed with the Treatment Team and Clinical Manager.
• Develop uniform, quality group experiences within the residential program
• Observe children to detect indication of problems in physical and mental behavior
• Assist in the coordination of all children visits with the client's assigned Clinical Manager
• Participate and document weekly treatment team meetings
• Represent the house in all appropriate meetings as basic treatment goals are developed with the child, family, referring agencies in order to re-evaluate, revise, and/or update during the child's time in residential care.
• Assist in the establishment of individual crisis management plans for each child in their unit with documented plan made available to a treatment team staff within ten days of admission
• Work with Clinical manager and Operation Director on annual budget to reduce costs and spending as appropriate.
• Collect, organize, and analyze information about children through records, tests, interviews, and professional resources to evaluate their interests, aptitudes, abilities, and personality characteristics for vocational and educational planning.

*The statements contained herein are intended to describe the general nature and level of work being performed by the employee assigned to this job description. The contents of this job description should not be construed as an exhaustive list of all job responsibilities, duties, and skills required of an employee assigned to this job description.

• Responsible for revising plan of care and scheduling case conferences
• Be accessible to children in crisis
• Oversee house activities
• Must actively participate in daily milieu
• Teaches and models independent living skills as it relates to the client population in accordance with the 5 programmatic principles
• Responsible for scheduling the child's admission and discharge dates in conjunction with Admissions and Clinical Manager
• Attend and lead team meetings to keep staff appraised of work with individual cases.
• Understand the cultural diversity of children and team members to better serve our children.
• Ability to develop mutually respectful relationships with our children and their families.
• Ability to appropriately intervene to meet the needs of our children and their families and to help our children and their family members gain the skills and confidence to address issues and problems as they take place

EMPLOYEE & HOUSE SUPERVISION

• Review applications and participate in screening of applicants
• Employ and supervise direct care staff members ensuring that supervision and training is appropriately documented to remain in compliance with state mental health policy and competency requirements
• Train and develop staff members in program philosophy including continuous expression of the value of structure, engagement, nurture, and challenge.
• Set staff goals and objectives and review and evaluate job performances
• Determine work procedures and mange house schedules in conjunction with Lead Direct Care Staff and Clinical Manager
• Maintain work relations and resolve grievances
• Expected to maintain professionalism and act with integrity to protect the interests and reputation of Miracle Houses Inc.
• Provide clinical supervision to direct care staff and carry our personnel action when necessary
• Actively communicate the needs of the house with other departments within the agency. Communicate with external agencies and personnel as needed.
• Oversee the physical condition of the house in collaboration in conjunction with Operations Director
• Professionally carry out duties assigned by the Clinical Manager and Operations Director
• Coordinate training and on-the-job shadowing activities for new hires
• Transport children in agency vehicles off campus

POSITION SPECIFICATION AND EDUCATION

Bachelor's Degree in Human Services field with a minimum of four years of supervisor experience in a child mental health setting preferred. QP (Qualified Professional) credential is required for this position. Must have a valid driver's license with a good driving record. AP (Associate Professional) credentials with experience will also be considered for this role.

*The statements contained herein are intended to describe the general nature and level of work being performed by the employee assigned to this job description. The contents of this job description should not be construed as an exhaustive list of all job responsibilities, duties, and skills required of an employee assigned to this job description.

PHYSICAL REQUIREMENTS

Will frequently perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs and lifting individuals, which requires strength, coordination, endurance, and agility. In addition, there may be occasional interactions with hostile individuals and incumbents may be subjected to physical and verbal abuse while restraining children and adolescents.

The employee must maintain sufficient emotional control, physical agility and stamina to intervene with violent, unruly, or uncooperative children and adolescents and must be able to exert the minimum necessary strength to restrain and subdue the youth. The employee must be agile enough to control and rapidly extricate him/herself and children and adolescents from buildings in case of an emergency. The employee must be capable of running a distance as required in the apprehension of a fleeing youth. Persons with any medical problems such as joint problems, obesity, arthritis or cardiopulmonary conditions where it would be unwise or not possible to engage in moderate physical exertion should not be considered.