Qualified Interpreter (Spanish)

Highlands Oncology Group; Springdale (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

Highlands Oncology Group is seeking a Qualified Spanish Interpreter to bridge communication gaps in a busy oncology clinic. The role supports patients and families through their care journey with accurate interpretation of medical advice and translations as needed.

The candidate should complete Highlands Qualified Interpreter program or hold a National Interpreter Certification, with confidentiality and professionalism at the forefront.

Qualifications

• Proficient in speaking and understanding English and at least one other language with medical terminology.
• Fluent in English in written and verbal communication.
• Maintains confidentiality and professional ethics.

Responsibilities

• Interpret medical information accurately for patients and families.
• Translate medical texts as requested for internal/external customers.
• Maintain quality service and positive interactions with patients and staff.
• Communicate scheduling and follow-up information to patients as needed.
• Maintain patient confidentiality per policies.

Skills

Bilingual proficiency

Medical terminology

English fluency (written & spoken)

Interpersonal skills

Listening skills

Confidentiality

Foreign language translation

Education

High School Diploma or GED

Highlands Interpreter program certification

Job description

• Location 3901 Parkway Circle, Suite 100, Springdale, AR, 72762, United States
• Job Category Interpreter, Spanish, Translator
• Employee Type NonExempt - Full Time
• Manage Others No

Contact information

• Name Andrea Pschier
• Email [e-mail]

Description

Make a meaningful difference in the lives of patients facing cancer. Our busy oncology clinic is seeking a Qualified Spanish Interpreter who is passionate about bridging communication gaps, ensuring patients and families feel heard, supported, and understood throughout their care journey. If you thrive in a fast-paced healthcare environment and are committed to delivering exceptional language services with compassion and professionalism, we invite you to join our team.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

• A “Bilingual Employee” that has successfully completed the Qualified Interpreter program chosen by Highlands Oncology or possesses an accepted National Interpreter Certification and is classified in Human Resources as a Highlands Qualified Interpreter. Certifications outside of the Highlands Qualified Interpreter program are accepted at the discretion of Highlands Oncology.
• Defined by the National Council on Interpreting in Health Care, a Qualified Interpreter is also, “an individual, who has been assessed for professional skills, demonstrates a high level of proficiency in at least two languages and has the appropriate training and experience to interpret with skill and accuracy while adhering to the National Code of Ethics and Standards of Practice published by the National Council on Interpreting in Health Care.”
• Defined by the U.S. Department of Health and Human Services (HHS) qualified interpreters include the following:
  • Proficient in speaking and understanding both spoken English and at least one other spoken language, including any necessary specialized vocabulary, terminology, and phraseology.
  • Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in their primary languages.

Job Duties / Responsibilities:

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
• Assists with patient follow-up as necessary, to include, but not limited to contacting patients via phone regarding: Scheduling information, appointment reminders, lab results, medication refills, nurse case management interaction.
• Maintains strict patient confidentiality in accordance with Highland’s policies.
• Provides occasional services outside of normal working hours on as as-needed basis.
• Performs miscellaneous job-related duties as assigned.
• Performs job duties as outlined in primary job description.

Requirements

Required Skills/Abilities:

• Proficient in speaking and understanding both spoken English and at least one other spoken language, including any necessary specialized vocabulary, medical terminology, and phraseology, and ability to effectively, accurately, and impartially, communicate directly with individuals with limited English proficiency in their primary language.
• Employee must be fluent in English in both written and verbal communication.
• Ability to establish and maintain a good working relationship with staff.
• Must be able to maintain confidential and sensitive information.
• Detail oriented. Must have a pleasant and friendly voice over the phone.
• Fluency in relevant foreign language(s).
• Current knowledge of medical terminology and procedures.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Foreign language(s) written translation skills.
• Listening skills.
• Ability to maintain confidentiality of records and information.
• Ability to interact and communicate with people over the telephone, often in stressful situations.

Certifications/Licenses/Education/or Experience in a related field:

• High School Diploma or GED
• Completion of the Highlands Qualified Interpreter Program with a passing score.
• Oral proficiency level as defined by the American Council on the Teaching of Foreign Languages as an Advanced Low or higher. (Testing to be completed prior to program application).

Physical Requirements:

• Lifting up to 25 lbs.
• Sitting at a computer for long periods of time, occurs greater than 2/3’s of working hours.
• Standing/Walking less than 1/3 of working hours.
• Reaching, pushing, pulling, gripping, neck rotation and extension, and exposure to noise greater than 2/3’s of working hours.
• Visual Acuity: Near with clarity at 20 inches or less and far with clarity at 20ft or more greater than 90% of working hours.
• Requires Keyboard and mouse usage for greater than 90% of working hours.
• May require occasional travel between clinic locations.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Summary

Highlands Oncology offers a full suite of benefits that includes those pictured below and MANY MORE...

*Certified a Great Place to Work!