Qualia Learning and Training Specialist - US Based Remote

Anywhere Real Estate

Detroit (MI)

Remote

USD 85,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan with company match

Paid time off

Family leave

Life Insurance

LinkedIn Learning access

Employee discounts

Adoption assistance

Employee assistance program

Wellness program

Job summary

Integrated Services is seeking an Adoption Specialist to lead learning programs for Qualia and related platforms. You will design, deliver, and continuously improve training that enables successful technology adoption across title, escrow, closing, and operations teams.

The ideal candidate brings deep Qualia knowledge, strong instructional design skills, and a talent for translating complex system functionality into practical workflows that boost user confidence and productivity.

Qualifications

5+ years of title, escrow, processing, closing, or transaction operations experience.
Advanced Qualia expertise including workflows, user experience, transaction management, and operational functionality.
Experience participating in system implementations, platform rollouts, or technology adoption initiatives.
Strong instructional design, facilitation, and presentation skills.
Ability to translate complex technical concepts into practical operational guidance.
Experience developing training materials for multiple learning formats.
Strong communication, coaching, and stakeholder management skills.
Comfortable partnering with both operational and technology teams.
Strong analytical, problem-solving, and organizational skills.
Passion for learning, continuous improvement, and helping others succeed.

Responsibilities

Serve as the Learning & Development SME for Qualia and related transaction platforms.
Develop and maintain enterprise Qualia learning strategy, onboarding, role-based learning paths, certifications, job aids, and adoption materials.
Build scalable learning programs for implementation, go-live readiness, adoption, and future enhancements.
Partner with platform admins, implementation teams, and ops leaders to translate changes into learning solutions.
Measure adoption and learning effectiveness; adjust strategies as needed.
Design instructor-led, virtual, self-paced, and blended learning experiences.
Develop role-based curricula aligned to workflows and business requirements.
Create training materials, presentations, simulations, guides, videos, FAQs, and performance guides.
Develop assessments and readiness measures to validate proficiency.
Maintain learning content libraries and update as platforms evolve.
Deliver training from coaching sessions to large-scale rollouts.
Communicate complex system functionality clearly; facilitate workshops and train-the-trainer sessions.
Support pilot deployments and go-live activities with targeted learning interventions.
Provide leadership updates on learner readiness and training outcomes.
Identify skill gaps with ops teams and collaborate with platform admins to address trends.
Align learning standards and best practices across teams; work with SMEs.
Support organizational change initiatives related to technology adoption.

Skills

Qualia expertise

Training design

Facilitation

System implementations

Stakeholder management

Content development

Communication skills

Analytical thinking

Learning mindset

Title/escrow operations

Tools

Qualia platform

Job description

The Qualia Learning & Adoption Specialist serves as the organization's training and adoption leader for Qualia and related transaction technologies. This role is responsible for designing, developing, delivering, and continuously improving learning programs that support successful technology adoption across title, escrow, closing, and operational teams.

This individual combines deep Qualia expertise with a strong understanding of title and escrow operations. They partner closely with operational leaders, platform administrators, implementation teams, and business stakeholders to ensure employees are prepared to successfully perform their roles both during and after platform transitions.

The ideal candidate is energized by helping people learn, enjoys simplifying complex concepts, and can translate system functionality into practical, role-based workflows that drive user confidence, productivity, and adoption.

Core Responsibilities

Qualia Learning Strategy & Adoption

Serve as the Learning & Development subject matter expert for Qualia and related transaction platforms.
Develop and maintain the enterprise Qualia learning strategy, including onboarding, role-based learning paths, certification programs, job aids, and adoption support materials.
Build scalable learning programs that support implementation, go-live readiness, ongoing adoption, and future platform enhancements.
Partner with platform administrators, implementation teams, and operational leaders to understand upcoming changes and translate them into learning solutions.
Measure adoption and learning effectiveness, adjusting training strategies as needed.

Training Design & Development

Design engaging instructor-led, virtual, self-paced, and blended learning experiences.
Develop role-based curriculum aligned to operational workflows and business requirements.
Create training materials, presentations, simulations, guides, videos, FAQs, and performance support resources.
Develop assessments and readiness measures to validate user proficiency and operational readiness.
Maintain learning content libraries and ensure materials remain current as platforms evolve.

Facilitation & Learning Delivery

Deliver training programs to audiences ranging from individual coaching sessions to large-scale organizational rollouts.
Communicate complex system functionality and transaction concepts in a clear and relatable manner.
Facilitate workshops, office hours, power-user sessions, and train-the-trainer programs.
Support pilot deployments and go-live activities through targeted learning interventions.
Provide regular updates to leadership regarding learner readiness, adoption progress, and training outcomes.

Business Partnership

Partner with operational teams to identify skill gaps, workflow challenges, and adoption barriers.
Collaborate with the Platform Administration team to identify recurring user questions, support trends, and knowledge gaps.
Work with other Learning & Development team members to align learning standards, best practices, and instructional design methodologies.
Collaborate with subject matter experts to ensure training accurately reflects both system functionality and operational reality.
Support organizational change initiatives related to technology adoption and process transformation.

Learning Analytics & Continuous Improvement

Monitor training completion, assessment results, adoption metrics, and user feedback.
Analyze trends to identify opportunities for additional training, coaching, or process improvements.
Develop recommendations to improve learner readiness and platform utilization.
Partner with business leaders to establish success measures and adoption indicators.
Continuously refine learning programs to improve effectiveness and scalability.

What Success Looks Like

Employees demonstrate confidence and proficiency using Qualia and related transaction platforms.
Teams are prepared for platform implementations and system changes before go-live.
Training content remains accurate, current, and aligned with operational needs.
Adoption challenges are identified and addressed proactively.
Learners successfully use self-service resources, job aids, and knowledge tools.
Leadership has visibility into readiness, adoption, and learning effectiveness.
Learning programs contribute to improved productivity, reduced support needs, and successful technology adoption.

Ideal Candidate Profile

5+ years of title, escrow, processing, closing, or transaction operations experience.
Demonstrated advanced expertise in Qualia, including workflows, user experience, transaction management, and operational functionality.
Experience participating in system implementations, platform rollouts, or technology adoption initiatives.
Strong instructional design, facilitation, and presentation skills.
Ability to translate complex technical concepts into practical operational guidance.
Experience developing training materials for multiple learning formats.
Strong communication, coaching, and stakeholder management skills.
Comfortable partnering with both operational and technology teams.
Strong analytical, problem-solving, and organizational skills.
Passion for learning, continuous improvement, and helping others succeed.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays, Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups

Integrated Services delivers transaction services designed to support the full real estate lifecycle - title and escrow, mortgage, insurance, and home warranty - to deliver a seamless, compliant transaction from contract to close. It combines national strength with local precision, leveraging deep local expertise while being backed by the scale and resources of Compass International Holdings, enabling streamlined, transparent, and efficient support for homebuyers and sellers.Integrated Services operates across all 50 states and is supported by about 3,000 experts across the country. Integrated Services is a subsidiary of Compass International Holdings.

Compass International Holdings (~~~/) is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties (~~~/) , Better Homes and Gardens Real Estate, (~~~/) CENTURY 21 , Christie's International Real Estate (~~~/) , Coldwell Banker (~~~/) , Compass (~~~) , Corcoran (~~~/) , ERA (~~~/) , and Sotheby's International Realty (~~~) . In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.