QU02 - Customer Liaison

Challenge Manufacturing; Spartanburg (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP program

Job summary

Challenge Manufacturing is seeking a Customer Liaison to develop strong relationships with automotive customers and translate their needs into actionable actions for our plants in Spartanburg, SC.

You will travel to customer sites, communicate build issues, and collaborate with Quality and Engineering to drive timely resolutions. This role requires extensive customer interaction and data-driven problem solving to ensure smooth plant operations.

Qualifications

• Minimum formal education includes at least an associate degree or bachelor’s degree with related experience.
• Roles require strong customer-facing abilities and data-driven problem solving.
• Experience in manufacturing or automotive supplier environments is a plus.

Responsibilities

• Develop relationships with customers and communicate needs to Challenge Manufacturing teams.
• Monitor build criteria and how components interface within vehicles and assemblies.
• Visit customer plants to demonstrate care and promote teamwork.
• Coordinate with Quality Managers and Engineers to resolve issues rapidly.
• Collect quality data and provide status updates to corporate and plant management.
• Support root cause analyses and corrective actions related to CMC products.
• Maintain daily communications back to CMC Corporate and Plant teams.

Skills

Customer liaison

Relationship building

Communication

Problem solving

Root cause analysis

Quality data analysis

Cross-functional collaboration

Visit customer plants

Education

Associate degree

Bachelor’s degree

Job description

Who We Are: Challenge Manufacturing’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge. Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations.Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program. This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time at Challenge. Being part of an ESOP means our employee-owners share in Challenge’s success!Challenge is #QualityDriven and #PeoplePowered!Who We Want:The Customer Liaison is responsible for developing a relationship with the customer communicating all customer needs and concerns to the perspective Challenge Manufacturing plant.What You’ll Do:Understand how Challenge products impact customer vehicles and build metricsKnow where, in the assembly plant, our parts are introduced into the vehicleKnow how our parts interface with others in the vehicle to understand important build criteriaInteract with customer personnelVisit customer plants frequently to demonstrate customer care/interest and to promote teamwork and cooperation for the common goodDetermine the key customer personnel that are involved with the utilization of Challenge parts, and understand their individual roles with respect to our performanceMaintain strong communication flows that facilitate awareness of build issues as they ariseIntroduce key customer personnel to Challenge Quality Managers and Engineers, and enhance their relationshipsVisualize the condition first-hand to ensure obtaining appropriate problem definitionDemonstrate a sense of urgency for addressing customer concernsEarn customer’s trust by providing fast response and committing to timely countermeasure feedbackCommunicate customer build issues to both Corporate and Operations personnelMake sure that Quality, Engineering, and Management personnel are made aware of the customer concern and expectations, and provide an understanding of how the issue is impacting themDistribute Customer Contact Report on a weekly basisProvide a more detailed understanding of the problem with those Challenge persons assigned to address the issueSupport problem resolution effortsFollow up to verify that the issue is placed on the Fast Response Board to ensure it doesn’t fall through the cracksFollow up to obtain resolution status information for customer feedbackCollect and help analyze quality data, as requiredReview the manufacturing process, checking, error-proofing initiatives driven by the issue to help confirm that they are both thorough and effectiveOn-site Support requirementsFollow up with Customer plant personnel on open issuesMaintain a good working relationship while a guest in the customers facilityPerform any line side sorting as necessary to keep the customer running.Provide daily detailed communication back to CMC Corporate and Plant management teams.Assist the customer in any root cause analysis and corrective action as it relates to CMC productWhen and Where:This will be a 1st Shift / 7:00AM-4:00PM M-F position located at our Plant in Spartanburg, SC.What You Need to Have:Associate degree from a 2- or 4-year college5 Years in related experience and/or trainingEquivalent combination of education and experienceBachelor’s Degree from a 4-year college or university10 to 15 years related experience and/or trainingEquivalent combination of education and experienceHas high standards of performance for self.Takes responsibility for actions, results, and mistakes.Is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work.Takes positive action to objectively resolve conflict by listening, staying focused on issue to find resolution, and monitoring progress. Maintains positive relationships by constructively resolving conflicts.Uses feedback from others to continuously improve performance and work relationships.Moves within own and/or other work areas (flexes) to support plant flow.Works with sense of urgency to meet needs of customers.Has necessary experience, skills, and knowledge to perform all aspects of job; rotates through all job responsibilities.Maintains knowledge and skills to perform job effectively.Has ability to focus on benefits of change and see it as positive; approaches change or newness in constructive/objective manner; views change as learning opportunity.Looks for good in others; works collaboratively with others; shares information and knowledge.Is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely.