Qlty Assurance Coord Homeless

Harris Health; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris Health in Houston seeks a Quality Assurance Coordinator (QAC) to analyze data for quality, patient safety, and patient satisfaction. The QAC reports to the Director of the Health Care for the Homeless Program and prepares accurate reports, monitors standards, and supports infection control initiatives.

This role requires advanced degree concepts, 3 years of experience in data analysis, and strong communication skills. Preference given to bilingual candidates and CPQH/BLS certifications.

Qualifications

• Master's degree in health sciences or related field required; may include Master/ Doctoral level.
• CPHQ certification preferred; BLS certification required.
• 3 years minimum work experience; experience coordinating projects/programs preferred; data analysis experience preferred.
• Fluent or bilingual abilities preferred for communication with diverse populations.
• Strong written and verbal communication skills; proficient with MS Office.

Responsibilities

• Investigates issues from a quality or safety standpoint as raised by staff, patients and families; takes appropriate action.
• Supports infection control and patient safety initiatives; contributes to performance improvement/quality assurance process.
• Prepares and disseminates accurate, timely reports related to program performance and standards.

Skills

Bilingual

Verbal communication

Written communication

Analytical abilities

Medical terminology knowledge

MS Word

Education

Master of Health Sciences or related field

Master of Public Health or Master of Healthcare Administration

Master or Doctoral degree

CPHQ certification

BLS certification

Tools

Microsoft Office Suite

MS Word

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary

The Quality Assurance Coordinator (QAC) reports to the Director of the Health Care for the Homeless Program and is responsible for performing statistical analysis utilizing data and data systems for quality, patient safety, and patient satisfaction. The QAC prepares and disseminates accurate and timely reports related to program performance and keeps abreast of current reporting agencies' standards and latest quality techniques in health care. This coordinator investigates issues of concern from a quality or safety standpoint as presented by staff, patients and families; and takes appropriate action. The QAC supports infection control and patient safety initiatives and contributes to the performance improvement/quality assurance process.

The QAC upholds high standards of integrity and ethical behavior; demonstrates professionalism; and promotes a customer-friendly environment for both internal and external clients by utilizing ServiceFirst behaviors while interacting with patients, visitors, and staff members.

Minimum Qualifications

• Degree: Master of Health Sciences or related field required. Holds at least one of the following in: Master or Doctoral degree. Master of Public Health or Master of Healthcare Administration (preferred).
• Licenses & Certifications: Certified Professional in Health Care Quality (CPHQ) certification (preferred),
• Basic Life Support (BLS) from a hospital- based American Heart Association (AHA) approved program.
• Work Experience: Three (3) years work experience. Recent experience in coordinating projects/programs preferred. Experience with Uniform Data System preferred. Experience in Data Analysis.
• Language Skills: Bilingual (preferred)
• Communication Skills: Above Average Verbal Communication (Heavy Public Contact), Writing/Reports.
• Proficiencies: MS Word, Personal Computer

Job Attributes

• Knowledge/Skills/Abilities: Analytical Abilities, Medical Terminology Knowledge
• Work Schedule: Flexible; Weekends.
• Equipment Operated: Standard office equipment
• Other Requirements: Computer Experience, Microsoft Office Suite.