Restaurant Shift Lead - NE

Qdoba Restaurants; Omaha (NE); On-site; USD 21,352 - 24,108; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k plan for eligible employees

Paid Time Off (PTO)

Tuition reimbursement

Job summary

A popular fast-casual dining establishment is seeking a Shift Lead in Omaha, Nebraska, responsible for overseeing restaurant operations and ensuring compliance with quality standards. The ideal candidate has at least 6 months of restaurant experience and is at least 18 years old. Responsibilities include maintaining cleanliness, training team members, and delivering excellent guest service. Benefits include medical, dental, vision, and a 401k plan. This position requires a positive attitude and effective communication skills.

Qualifications

• Must be at least 18 years old as per regulations.
• 6+ months of restaurant operations experience is required.
• Completion of Shift Lead training classes is mandatory.

Responsibilities

• Ensure restaurant cleanliness and maintain brand image.
• Encourage excellent guest service and food quality.
• Assist in training employees to uphold operational standards.
• Interact with guests and manage their concerns effectively.

Skills

Restaurant operations experience

Communication skills in English

Basic math and computer skills

Ability to lift up to 50 pounds

Education

High school diploma or equivalent

Job description

Pay Range: $15.50 - $17.50 /hour

POSITION SUMMARY:

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance.

QUALIFICATIONS:

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience:

• 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

Additional:

• If opting to deliver catering orders, you must:
• Have an operable personal cell phone
• Use your personal cell phone to track (via app or text) when departing the restaurant with a catering order and upon delivery completion, in accordance with company safety procedures (no device usage while actively driving)

REASONABLE ACCOMMODATION:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Benefits:

• Medical, Dental, Vision, & 401k for eligible employees
• PTO (including vacation and sick where eligible)
• Tuition reimbursement

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.