Qdoba Catering Call Center Specialist

Workstream; Huntington (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Workstream in Huntington, WV is seeking a creative catering specialist for the local call center. You will manage catering orders end-to-end, confirm details with customers, and support drivers to uphold brand standards.

The role requires strong communication, a positive team attitude, and the ability to navigate GPS, lift 25 pounds, and work in a dynamic environment. This is a full-time, on-site position with growth opportunities.

Qualifications

• Minimum 18 years of age and valid Driver's License, Insurance, and a good driving record.
• Positive attitude toward customers and ability to work in a fast-paced team.
• Able to communicate orders verbally over the phone and in person.
• Timely, presentable and adherent to brand standards.
• Able to read GPS and locate addresses within delivery areas.
• Must be able to climb stairs and lift 25 pounds.

Responsibilities

• Manage and coordinate catering orders from inquiry to completion.
• Confirm order details, timing, and special requests with customers.
• Train and support delivery drivers to meet company standards.
• Monitor attendance records and communicate with management, drivers and customers.
• Assist with address resolution and perform miscellaneous tasks as needed.
• Occasionally deliver catering orders in emergencies.

Skills

Customer service

Verbal communication

Team player

Punctuality

GPS navigation

Physical capability

Job description

Where passion is the norm, not the exception...where people value diversity and respect different personalities...where leaders have years of experience and are excited to share the knowledge...where the systems in place are proven to work, and strong support is offered to all...where employees are proud to be a part of a company...this explains our company and we hope that you want to be a part of something great!

We need a creative, enthusiastic, energetic individual for our catering specialist position. This individual will work in our local call center.

Pay & Bonus Opportunities

• Base Pay: $13.50 per hour
• Perfect Attendance: Earn an additional $1.50 per hour when you are on time to every scheduled shift, bringing your hourly pay to $15.00 per hour
• Monthly bonus opportunity: eligible employees can earn up to an additional $400 per month based on performance

Responsibilities:

• Manage and coordinate catering orders from initial inquiry to completion
• Communicate with customers to confirm order details, timing, and special requests
• Train and support delivery drivers to ensure company standards are met
• Monitor and maintain employees attendance records
• Communicate effectively with store management, drivers, and customers
• Help resolve address issues as they arise
• Take on additional miscellaneous administrative and operational tasks as needed
• May have to occasionally deliver catering orders in emergency situations

Qualifications:

• Minimum 18 years of age. Must have valid Driver's License, valid Insurance, and a good driving record.
• Have an outstanding attitude toward customers and enjoys working in a fast-paced team surrounding, and has an insured vehicle that passes regular safety inspections
• Has the ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Will be timely, presentable, and adhere to all of the company and Brand Standards
• Navigational skills to read GPS, locate addresses within designated delivery areas
• Must be able to climb stairs and lift 25 pounds

We are a family owned and operated franchisee seeking to make the world a more flavorful place with a team of individuals who are not in the food business serving people but in the people business serving food. We aim to create sustainable cultures of empowerment and high standards through development and investment in people and our communities.