QDL (Quality Delivery Liaison)

trigogroup; Warren (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

TRIGO Global Quality Solutions is seeking a QDL (Quality Delivery Liaison) in the Metro Detroit area to serve as the primary interface between TRIGO and customers. The role focuses on evaluating customer needs, ensuring data accuracy, and recommending processes to address quality concerns.

The QDL will report to Site Manager/Quality Delivery Manager and work closely with operations to manage quality alerts, audits, and cross-system data exchanges, supporting customer satisfaction and service

Qualifications

• Familiarity with Windows PC and browser environments.
• Process oriented approach to tasks and data handling.
• Strong Microsoft Office skills (including Word and Excel) and email.
• High-level communication skills for client interactions.
• Technical writing capabilities for quality documentation.

Responsibilities

• Maintain client relationships and support business development.
• Ensure accurate data exchange between TRIGO systems and customer systems.
• Prepare and audit quality documents and work orders.
• Coordinate with customers and TRIGO operations to address needs and concerns.
• Manage quality alerts and containment activities and track changes in SAP.

Skills

Windows PC

Browser environments

Process oriented

Microsoft Office

Communication skills

Technical writing

Education

Undergraduate Degree

Tools

SAP

Job description

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the Metro Detroit, MI. area.

Overall Purpose

To be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them.

May Report to

Site Manager/Quality Delivery Manager

Responsibilities

Client relationship & Business development

• Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely
• Provide error-free cross system data and interfacing between TRIGO and Customer where applicable
• Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations
• Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs
• Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns
• Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete
• Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines
• Responsible for acknowledging and replying to QSP meetup requests and going to the proposed area as soon as possible
• Responsible for being the main intermediary between the Customer and TRIGO Operations

Operations

• Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable
• Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests
• Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood
• Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence
• Coordinate with Operations and QSPs to determine reasonable cost matrix classifications of inspection/rework
  

Organization & Management

• Responsible for the creation and maintenance of Work Orders in TRIGOAPPS that are accurate, complete, concise, replicable and updated as needed
• Responsible for the creation, maintenance and awareness of quality alerts
• Responsible for the cycling of quality alerts (SAP) every 30 days or $10,000-$15,000
• Responsible for effective SAP transactions
• Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required
• Responsible for Change Requests, as well as the subsequent Work Order updates and retraining of the operational team
• Responsible for creating SRI and updating its attributes (qCat)
• Responsible for blocking and releasing material
• Responsible for stopping Work Orders and coordinating with Operations accordingly

Technical

• Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed
• Maintain compliance with auditing process/procedures and validations
• Produce initial validation of associate training for each work order/mission created
• Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand
• Maintain and update customer and TRIGO based system attributes
• Responsible for REMOFI of yard cars
• Maintain accurate parking lot locations for the yard cars using Excel spreadsheet
• Responsible for accurate and on time supplier data in all Supplier Direct work orders
• SRIs that contain all QDL responsible attributes

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard Skills

• Familiarity of the Windows PC and browser environments
• Process oriented
• High-level Microsoft Office capability, including email, Word, and Excel
• High-level communication skills
• Technical writing capabilities

Values & attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexible
• Initiative
  • Autonomous
  • Innovative
  • Daring

Work experience

Overall recommendations

Quality based background

SAP experience preferred

Education background

Overall recommendations

Undergraduate Degree preferred

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.