QC IT Application Analyst

Intellibee Inc; Lexington (KY); On-site; USD 85,000 - 120,000; Full time

Job summary

Intellibee Inc. is seeking a QC IT Application Analyst in Lexington, MA to support GMP operations within Quality, Validation and Product Development functions. You will coordinate program upgrades, manage vendor solutions, and assist with SDLC documentation and GxP compliance.

The role requires strong IT/business analysis experience, proficiency with ServiceNow, TrackWise, Veeva, and active directory permissions, and the ability to juggle multiple projects in a global matrix environment.

Qualifications

• Over 5 years of IT/business experience with documenting requirements (required).
• Experience with software implementations in a GxP environment (required).
• Bachelor's degree or equivalent in IT/CS/Engineering/Business.
• Pharma/Life Sciences experience preferred.
• Experience in a complex global matrix organization preferred.
• Knowledge of Lean operational techniques preferred.

Responsibilities

• Support QCIT operations in a GMP environment, including backups, restores, access reviews, and audit trails.
• Provide front-line client support and triage for systems downtime.
• Support GxP workstation patching and decommissioning activities.
• Manage upgrades (e.g., Windows 7 to Windows 10) and oversight of vendor-provided solutions.
• Collaborate with IT and business teams and assist with SDLC documentation (SDLC, URS, FRA, IQ/OQ, etc.).

Skills

ServiceNow

Veeva

TrackWise

Active Directory

NTFS permissions

User access reviews

SDLC documentation

GxP compliance

ITIL processes

Lab equipment knowledge

Education

Bachelor's degree in IT/CS/Engineering/Business

GxP/Life Sciences experience

Pharma/biotech industry exposure

Tools

Empower

Chromeleon

SOLO VPE

GE Unicorn

Nova Biomed Bioprofile CDV

Roche Cedex

DataPro2

WinKQCL

LabX

Bartender

My Access

ViCell

Waters Alliance

Job description

QC IT Application Analyst, Lexington, MA, US

QC IT Application Analyst

Overall

• We are looking for a candidate who can support QCIT operations in a GMP environment, including:
• Developing and executing periodic validation activities (backup and restore testing, user access reviews, and audit trail reviews)
• Front-line client support and triage (initial assessment and coordination of repair activities when systems are down)
• Supporting GxP workstation patching activities
• Supporting decommissioning activities (for example, final backups and account deactivations)

Job Description

The QC IT Application Analyst collaborates with the business and IT teams to provide project support for MA Biologics Operations Site Functions – Quality, Validation and Product Development.

The QC IT Application Analyst Manages Their Work With Limited Oversight- The Scope Of Work Includes, But Is Not Limited To The Following

• Project upgrades from win 7- win 10
• Provide oversight of vendor-provided solutions
• Handle ad-hoc technical requests from both internal and external partners in accordance with projects that are assigned.
• Work with other Direct team members for descions, and clariffications as needed
• Must be able to juggle multiple projects and deliverables, and split billing time between projects where needed.
• Experience with performing design testing of application to help author SDLC documents, including SDCS, URS, FRA, Admin Sop, IQ, IOQ, ATR, Application Data Flow diagrams, etc.
• Must poses GXP experience with lab equipment.

Recommended Experience

• Service now, Veeva, Trackwise, Active Directory, firewall rules, My Access, NTFS permissions. Excellent written and verbal communication.
• Applications impacted by upgrades, Idele candidate should have previous experience implementing, and or upgrading. Other application experience can be considered.
• Vaya Raman
• 7500 Fast PCR
• Hiac Particle Counters
• Maldi-tof
• Vi-Cell Cell counter
• Antaris II
• Waters Andrew + Alliance

Education And Experience Requirements

• More than 5 years relevant IT/business experience, analysis, and documentation of business and technical requirements (required)
• Experience with software application implementations in GxP environment (required)
• Bachelor's degree or equivalent in information technology, computer science, engineering, or business administration,
• Experience in the Pharmaceuticals or Life Sciences industry (preferred)
• Experience consulting or working in a complex, global matrix organization (preferred)
• Knowledge of Lean operational techniques (preferred)

Key Skills, Abilities, And Competencies

• IT Technology Skills & Competencies
• IT Experience deploying and supporting Quality and Manufacturing Systems including Analytical Instruments – Empower, Chromeleon, SOLO VPE, GE Unicorn, Nova Biomedical Bioprofile CDV and Flex2, Roche Cedex, Roche LightCycler 480, FileMaker Pro, Bartender, Charles River EndoScan-V, GE DataPro2, Informait InForm/CC, Lonza WinKQCL, Mettler Toledo LabX, PerkinElmer Asset Genius, Thermo WebAdmin for TruScan RM Analyzer, and various Laboratory desktop applications used in GxP environment
• Familiarity with Automation systems such as SCADAs, PLCs, DCS, BAS, Historians
• Experience with Computerized Systems Validation (CSV), 21 CFR Part 11 regulations, and Data Integrity compliance
• Experience working with ITIL processes in ServiceNow such as Incident Management, Change Management, Problem Management, Asset and Configuration Management (CMDB)
• Familiarity with following tools and processes – TrackWise – CAPA, Deviation, Change Control Veeva – Document Workflows
• Familiarity with Operational Excellence and/or Continuous Improvement processes
• Knowledge and familiarity of following Tools and technologies
• MS Office 365, MS Visio, MS Project
• Citrix, Windows Desktop, Windows Server, SQL Databases, LDAP, Group Policy, TCP/IP Networks, Server Virtualization, RDP, Backup and Restore
• Architectures – 2 Tier, 3 Tier, On-premise, Cloud

Physical Demands

• Must be able to lift, push, pull and carry up to 30 lbs.
• In general, the position requires a combination of sedentary work and walking around observing conditions in the facility.

Date Posted:30-Sep-2026