QC Franchise Business Technician

CJ Foodville USA Inc; Dallas (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

CJ Foodville USA Inc is seeking a QC Franchise Business Technician in Dallas, TX. This full-time role focuses on maintaining product quality and hygiene across assigned TOUS les JOURS bakeries, with responsibilities in inspections, training, and on-site support for new store openings.

You will identify quality and production issues, coordinate corrective actions, and train bakery teams on manuals and seasonal products, while traveling up to 75% of the time.

Qualifications

• Hands-on bakery experience in bread production and decorating.
• Experience independently delivering bakery training and addressing production issues.
• Ability to read and apply product manuals and SOPs.
• Knowledge of GMP and HACCP preferred.
• Willingness to travel up to 75% for inspections and trainings.
• Strong written and verbal communication, including report writing.

Responsibilities

• Conduct QSC and GFS inspections at stores and report findings.
• Evaluate product quality, processes, hygiene, and compliance with manuals.
• Identify issues and coordinate corrective actions with QC Regional Manager.
• Train bakery teams on standard products, new items, and seasonal offerings.
• Support new store openings with on-site production and training.
• Maintain inspection reports and other QC documentation.

Skills

Bakery training delivery

Quality inspections

Documentation & reporting

Communication skills

MS Office proficiency

Education

Associate degree

Bachelor’s degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

QC Franchise Business Technician

Full Time G4 Dallas, TX, US

7 days ago Requisition ID: 1130

Salary Range: $60,000.00 To $65,000.00 Annually

Grade: G4

Reports to: QC Regional Manager

Department: Central Quality Control

Travel:Up to 75%

Summary

This position supports the maintenance and improvement of product quality and hygiene standards at TOUS les JOURS bakeries within the assigned region. Responsibilities include store quality and hygiene inspections, training on production methods in accordance with product manuals, new and seasonal product training, and production training and on-site support for new store openings. The position also identifies quality and production issues and works with relevant departments to support corrective actions.

Level of Responsibility

Performs the same core QC duties independently with a higher level of proficiency. Manages assigned work and resolves routine quality and production issues, consulting the QC Regional Manager and relevant departments on complex matters.

Job Duties

Quality Control

• Conduct QSC and applicable GFS inspections at assigned stores and prepare reports in accordance with company schedules and standards.
• Evaluate product quality, production processes, hygiene practices, and compliance with company product manuals.
• Identify quality and production issues, communicate findings to the QC Regional Manager and relevant departments, and follow up on corrective actions.

Product Education

• Train bakery teams and kitchen managers on standard products, new products, and seasonal products in accordance with company manuals.
• Provide training on frozen dough, ingredient storage and handling, fermentation, baking, and hygiene management.
• Provide follow-up training to address deviations from product manuals and improve production consistency.

New Store Opening Support

• Provide product theory and hands-on production training for new store bakery teams at designated training facilities and on site.
• Support production preparation and on-site production during new store openings.
• Coordinate with relevant departments on new store product assortments, kitchen utensil orders, and kitchen layout feedback.
• Train store teams on the proper use, cleaning, and routine care of kitchen equipment.
• Support checks and adjustments of equipment operating settings, including temperature and humidity, in accordance with product manuals and equipment guidance.
• Identify equipment issues affecting production and coordinate follow-up with relevant departments or service providers.

Documentation and Store Support

• Maintain inspection reports, training records, corrective action records, and other QC documentation.
• Respond to store inquiries regarding products, production methods, dough management, and kitchen equipment.
• Support product production for company-owned store events as assigned.

Skills and Qualifications

• Prior hands-on bakery experience is required, including bread production and cake preparation or decorating.
• Demonstrated experience independently delivering bakery production training, evaluating product quality, and addressing production issues.
• Associate degree, bachelor's degree, or equivalent relevant work experience.
• Working knowledge of food safety, hygiene, dough and ingredient management, and bakery production fundamentals.
• Knowledge of GMP and HACCP is preferred.
• Ability to read and apply product manuals and operating procedures.
• Clear verbal and written communication skills, including report writing and product training.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong attention to detail, recordkeeping, organization, and prioritization skills.
• Korean and English proficiency is preferred.
• Ability to travel up to 75% for store inspections, training, and new store opening support.

About the Company

CJ has been a leader in Korea's food industry and continues to introduce the taste and culture of Korean food to global markets. CJ Foodville was established in the United States in 2004 and operates the national bakery brand TOUS les JOURS.