QA Training Specialist

Rise Inc; Mesa (AZ); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD and LTD

403(b) with employer contribution

Job summary

Rise Inc in Mesa, AZ is seeking a Trainer Specialist to guide Directors, Coordinators and staff, aligning training with Rise’s mission and values to improve quality services. You will design and deliver training, maintain calendars, conduct audits, and mentor employees while coordinating with district leadership to ensure compliance and continuous improvement.

This full-time role requires strong communication, proficiency with MS Office, flexible hours, and willingness to obtain necessary

Qualifications

• Must have demonstrative written and verbal communication skills adequate to the specific job.
• Ability to use Microsoft Office Suite with advanced Excel skills including pivot tables.
• Must be flexible with hours, including occasional evenings and weekends.

Responsibilities

• Acts as liaison between teams to identify program issues and organize resources to address issues.
• Works with management to identify issues and formulate required training for quality improvement.
• Recommends training solutions to maintain quality standards and compliance.
• Facilitates corrective and preventive actions as needed.
• Performs quality audits for all Rise facilities in Arizona.
• Coach, train and mentor employees with a focus on respect, cooperation and competency.

Skills

Written and verbal communication

Self-directed

Flexible hours

Tools

Microsoft Excel

Pivot tables

Job description

Job Details: Job Location: Mesa, AZ - Mesa, AZ 85206, Position Type: Full Time, Education Level: No Degree Required, Salary Range: $52,000.00 Salary/year, Travel Percentage: Limited or Occasional, Job Shift: Day, Job Category: Nonprofit - Social Services

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to, but also employees and stakeholders. We believe in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions.

RISE is in a search to hire a dedicated Trainer Specialist to provide guidance and coaching to the Directors, Coordinators and their direct and indirect reports while implementing RISE Mission, Vision, and Values.

Training Specialist Responsibilities

• Acts as liaison between teams to assist in the identification of program issues, determine best practices solutions and organize resources to address issues
• Works with management team to identify issues and formulate necessary quality improvement training
• Recommends specific solutions and training necessary to maintain quality standards
• Facilitates corrective and preventive actions as needed
• Performs quality audits for all RISE facilities in Arizona
• Coach, train and mentor employees, providing positive input and team building based on respect, cooperation, and competency
• Maintain and manage the state training calendar, state training reports, training OLCR portal compliance
• Assist district leadership when backlogged on trainings for staff
• Oversee onboarding and vetting of all new trainers with assist from district leadership
• Facilitate all new supervisor trainings, and advance principles of supervision
• Expert and advice on all training requirements from stakeholders and contracts

Qualifications

• Must have demonstrative written and verbal communication skills adequate to the specific job.
• Must have a well-rounded background in software applications including Microsoft Office Suite applications. MS Excel advance skills and knowledge of pivot function is a requirement for this role. Candidate must be capable of learning other applications at an administrative level.
• Ability to work flexible hours; including on rare occasions evenings and weekends
• Self-directed, works with minimal supervision
• Must pass background clearance and obtain a Level One Fingerprint Clearance Card
• Must meet requirements of RISE vehicle insurance agency to drive RISE vehicles including minimum age requirement of 21 years of age
• Preference will be given to anyone that is certified as a trainer in First Aid/CPR, Prevention and Support, Article 9 and DCW – Direct Care Worker Fundamentals
• Preference in bilingual Spanish skills both verbal and/or written is desirable

RISE offers competitive salary and excellent benefits that include medical, dental, vision, STD, LTD, FSA, and a 403(b) that includes an employer contribution.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

• (a) Dedicated fax[phone]
• (b) Dedicated [e-mail] ACCOMMODATION REQUESTS ONLY
• (c) US mail-4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
• (d) Dedicated phone –1-866-242-2714Option 1 (Employment Opportunities)DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.