QA Testing Systems Analyst I — Hybrid & Impactful

Wounded Warrior Project; Jacksonville (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Full medical/dental/vision coverage

Competitive pay

Mission-focused team environment

Job summary

Wounded Warrior Project is seeking a Quality Assurance/Testing Systems Analyst to design and execute manual test cases for the Donor Care Systems team, ensuring database integrity and a positive donor experience. You will produce procedural documentation and collaborate across teams to maintain high quality standards.

The role requires two years of process testing and technical writing experience, a Bachelor’s degree, and strong analytical and communication skills.

Qualifications

• Two years of process testing experience.
• Two years of technical writing and procedural documentation experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Evaluate requirements and build manual test cases to support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements.
• Validate requirements and test cases with WWP Warrior Support teams and maintain high standards of quality for the end user.
• Troubleshoot program and system malfunctions to restore normal functioning per SLAs.
• Monitor system performance to ensure proper operation.
• Create and maintain written documentation for testing and end-user procedures.
• Ensure proper functional testing and end-to-end testing is executed.
• Collaborate with project personnel to identify and resolve problems.
• Provide users with technical support for system related activities.

Skills

Test case design

Technical writing

Documentation

Analytical thinking

Communication

Multi-project management

Time management

Problem solving

Detail orientation

Microsoft Office

Education

Bachelor’s degree

Job description

Wounded Warrior Project is seeking a Quality Assurance/Testing Systems Analyst to design and execute manual test cases for the Donor Care Systems team, ensuring database integrity and a positive donor experience. You will produce procedural documentation and collaborate across teams to maintain high quality standards.

The role requires two years of process testing and technical writing experience, a Bachelor’s degree, and strong analytical and communication skills.