QA Testing & Client Support for SaaS

FL DATA; Georgia; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading software company is seeking a mid-level QA Testing & Client Support Specialist to join their Engineering team. You will perform QA testing on software products, document findings, and provide technical support to customers. The ideal candidate has experience in automated testing, particularly with Microsoft Playwright, and strong communication skills. This position offers excellent career development opportunities and a competitive salary.

Benefits

Attractive salary & benefits

Career development opportunities

Work within a successful company

Qualifications

• 3 years’ experience in providing client support for a technical product, preferably enterprise software.
• Experience writing manual test cases and automated test cases.
• Experience supporting third-party enterprise software.

Responsibilities

• Perform quality assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers.
• Support existing customers over the phone and email on technical issues.

Skills

Automated testing experience

Strong verbal and written communication skills

Client support for technical products

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Playwright

Azure DevOps

Job description

Overview

Frontline Data Solutions provides web-based environmental, health, and safety software to some of the world’s leading chemical, oil & gas, and manufacturing companies. Frontline is a fully distributed organization, and all roles, including this one, can be performed from any location within the United States. Frontline is unique in that it combines the fast-paced, entrepreneurial environment of a start-up software company with the stability and reputation that reflects its 26-year history of serving blue-chip industrial customers. As a Quality Assurance (QA) team member at Frontline Data Solutions, you’ll play a critical role in ensuring the reliability, usability, and performance of our EHS software. You will be responsible for identifying bugs, testing new features, and collaborating with developers and support staff to maintain high product standards. This role requires strong attention to detail, excellent communication skills, and the ability to think critically from the end-user’s perspective. The right candidate will have the technical aptitude to understand complex systems and the communication skills to clearly document issues and lead user testing efforts. Frontline’s work culture combines the fast-paced, entrepreneurial spirit of a startup software company with the professionalism and stability that reflect our 24-year track record.

The Role

• Frontline is looking for a mid-level QA Testing & Client Support Specialist to be a critical member of our Engineering team.
• Become an expert in several web-based software products.
• Perform Quality Assurance (QA) testing on bug fixes and feature releases.
• Document QA test findings and communicate with software developers
• Support existing customers over the phone and email on technical issues.
• Maintain and update documentation in the online help system.

Ideal Profile

• MANDATORY: Experience with automated testing, especially with Microsoft Playwright
• Bachelor’s Degree or equivalent
• 3 years’ experience in providing client support for a technical product, preferably enterprise software
• Experience supporting third-party enterprise software (NOT general IT help desk support)
• Experience writing manual test cases, Experience writing automated test cases (MANDATORY)
• Strong verbal and written communication skills

Preferred Skills

• Experience with Azure DevOps

What’s on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Attractive salary & benefits

FL DATA