QA Testing Analyst – ATM/Teller

Heitmeyer Consulting; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Heitmeyer Consulting in Columbus, OH is seeking an ATM/Teller/ITM Testing Specialist to execute manual testing across ATM, Teller, and ITM channels and coordinate with vendors. This fully onsite role requires five days per week in Columbus, OH and involves managing test plans, data, and environments.

The ideal candidate will have hands-on hardware testing experience, defect management, SQL validation, and strong collaboration with business and technology teams to ensure reliable, high-quality

Qualifications

• Hands-on testing of ATM/ITM/teller systems including hardware interaction.
• Strong manual testing across functional, regression, and end-to-end scenarios.
• Knowledge of banking transactions: deposits, withdrawals, transfers, card processing, PIN.
• Experience using Azure DevOps for test management and defect tracking.
• Ability to perform basic SQL queries and validate backend data.
• Experience coordinating with vendors and internal teams on testing.
• Familiarity with test environments, data management, and test cards.
• Excellent communication and problem-solving skills.

Responsibilities

• Execute manual functional, regression, and end-to-end testing for ATM, Teller, and ITM transactions.
• Develop and maintain test plans, cases, scripts, data, and end-to-end scenarios.
• Coordinate UAT with business teams, developers, vendors, and stakeholders.
• Operate and maintain physical ATM/ITM hardware and lab environments.
• Validate results using SQL, logs, and back-end checks.
• Document results, defects, and readiness for sign-off.
• Create Go/No-Go documentation with evidence packages.
• Log and track defects using Azure DevOps.
• Collaborate to investigate transaction failures and reproduce defects.
• Coordinate vendor testing schedules and test configurations.
• Maintain ADO boards, dashboards, metrics, status reports.
• Support production releases and post-implementation testing.
• Follow SDLC processes and suggest improvements.
• Provide guidance to junior team members on quality.

Skills

ATM testing

ITM testing

Manual testing

SQL queries

Azure DevOps

Defect tracking

UAT coordination

Regression testing

Tools

Azure DevOps

Job description

ATM / Teller / ITM Testing Specialist

Position Summary

The ATM / Teller / ITM Testing Specialist is responsible for executing and coordinating end-to-end manual testing across ATM, Teller, and Interactive Teller Machine (ITM) channels. This role supports enterprise projects, vendor integrations, regression testing, and ongoing platform maintenance to ensure reliable, accurate, and high-quality customer transaction experiences.

The ideal candidate has hands-on experience testing ATM and ITM hardware, validating transaction workflows, managing defects, and coordinating with internal technology teams and external vendors. This is a fully onsite position requiring five days per week in Columbus, OH.

Key Responsibilities

• Execute manual functional, regression, and end-to-end testing for ATM, Teller, and ITM transactions, including deposits, withdrawals, transfers, card interactions, PIN validation, and error handling.

• Develop and maintain test plans, test cases, test scripts, regression libraries, test data, and end-to-end testing scenarios.

• Perform User Acceptance Testing (UAT) coordination with business teams, developers, vendors, and project stakeholders.

• Operate and maintain physical ATM/ITM hardware and lab environments, including cash cassettes, sensors, card readers, transport mechanisms, test cards, and test accounts.

• Validate transaction results using SQL queries, database checks, system logs, and back-end data verification.

• Document test execution results, defects, variances, supporting evidence, and implementation readiness for project sign-off.

• Create Go/No-Go documentation, including query screenshots and evidence packages, to support release decisions.

• Log, prioritize, track, and resolve defects and work items using Azure DevOps (ADO).

• Collaborate with business systems analysts, development teams, and vendors to investigate transaction failures, reproduce defects, analyze logs, and coordinate resolution.

• Coordinate vendor testing schedules, validate vendor functionality, maintain test card and account configurations, and support Fiserv profile maintenance for lab environments.

• Maintain ADO boards, dashboards, testing metrics, and standardized status reports to communicate progress, risks, and blockers to project leadership.

• Support production releases outside normal business hours as needed and perform post-implementation warranty testing.

• Follow established Software Development Life Cycle (SDLC) processes and enterprise testing standards while identifying opportunities to improve testing efficiency and quality.

• Provide guidance to junior team members and proactively communicate potential quality risks.

Required Qualifications

• Hands-on experience with ATM, ITM, or teller system testing, including physical hardware interaction and transaction validation.

• Strong manual testing experience, including functional, regression, exploratory, and end-to-end testing.

• Knowledge of banking transaction workflows, including deposits, withdrawals, transfers, card processing, PIN validation, and exception handling.

• Experience using Azure DevOps (ADO) for test management, defect tracking, work items, boards, and dashboards.

• Ability to perform basic SQL queries and back-end data validation.

• Experience troubleshooting transaction issues, reviewing logs, documenting defects, and coordinating with technical teams and vendors.

• Familiarity with test environments, test data management, test cards, and account configuration.

• Strong attention to detail, analytical thinking, and problem-solving skills.

• Excellent written and verbal communication skills, with the ability to work independently and collaborate across business and technology teams.

Preferred Qualifications

• Experience with Fiserv ATM, teller, or ITM platforms and vendor integrations.

• Familiarity with bank-specific testing standards, release governance, and implementation readiness processes.

• Experience preparing Go/No-Go documentation, supporting production releases, and conducting post-deployment warranty testing.

• Previous experience mentoring team members or improving testing processes.

Work Environment and Onsite Requirements

• Location: Columbus, OH

• Work Schedule: Fully onsite, Monday-Friday

• Ability to operate and interact with physical ATM/ITM equipment, including opening machines and working with internal components such as cassettes, sensors, card readers, and transport mechanisms.

• Ability to sit, stand, and repeatedly execute transactions during testing cycles.

• Flexibility to support occasional off-hours production releases as needed.