QA Test Engineer

Rezilient Health; United States; Remote; USD 85,000 - 143,000; Full time

Job summary

A leading health tech company is seeking a QA Test Engineer to bridge product development and operational teams. Your role involves executing QA testing, enhancing internal documentation, and ensuring effective communication across departments. Ideal candidates have a background in health tech or product operations and are passionate about process improvement. Join a diverse team with competitive compensation and benefits to help shape the future of healthcare.

Benefits

Generous PTO

Paid family leave

Comprehensive health insurance

Stock options

Qualifications

• Experience creating documentation and support content for users.
• Hands-on experience managing QA workflows in a startup.
• Familiarity with EMR systems is a plus.

Responsibilities

• Own and execute end-to-end QA testing for all releases.
• Build and maintain internal product documentation.
• Monitor and validate functionality across platforms.

Skills

Cross-Functional Collaboration

Communication

QA Testing

Process Improvement

Documentation

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

Notion

Jira

Loom

Job description

At Rezilient Health, we're not telehealth and we're not your typical doctor's office — we're the best of both worlds, redefining how primary care is delivered.

To make that vision possible, our engineering team builds and maintains the custom tools that power our care model. Our technology is mission-critical, and we take pride in supporting a fast-evolving operation that serves real people with real health needs.

As a QA Test Engineer, you will be the connection between product development and the rest of the organization. You'll work closely with Engineering, Clinical Operations, and Customer Success teams to ensure our product ecosystem is clearly documented, well-understood, and continuously improving. You'll play a central role in maintaining internal knowledge systems, fielding and prioritizing feedback, and helping the team implement product enhancements efficiently and transparently.

This role is ideal for someone who thrives at the intersection of product, process, and people. You are highly organized, proactive, and an excellent communicator. You love building systems that bring structure to complexity. You're energized by the opportunity to wear many hats, take ownership of your work, and help teams function more effectively through process improvement and thoughtful documentation.

Requirements

Key Responsibilities

Cross-Functional Collaboration & Communication

• Serve as the connective tissue between Engineering and teams across Clinical, Sales, and Operations, ensuring fast, clear communication around product releases, bugs, and enhancements
• Translate technical updates and system changes into clear, actionable information for non-technical stakeholders
  
  

Startup-Focused QA & Product Readiness

• Own and execute end-to-end QA testing for all releases, from new features to hotfixes—prioritizing speed without compromising quality
• Establish and continuously evolve lightweight but effective QA processes suited for a fast-paced startup (e.g., test plans, regression testing, pre-release checklists)
• Monitor and validate functionality, usability, and data integrity across our platforms, including our custom EMR, patient-facing tools, and internal operational systems
• Partner with Engineering to reproduce bugs, document steps to replicate, and ensure fixes are validated before release
  
  

Product Enablement & Documentation

• Build and maintain clear internal documentation to enable quick onboarding, troubleshooting, and team-wide understanding of product capabilities (e.g., FAQs, step-by-step guides, Loom videos)
• Create concise and user-friendly external product resources including support articles, release notes, and "what's new" videos
• Lead the communication of product updates internally, ensuring the right teams have the right information at the right time
  
  

Product Ops & Issue Management

• Stand up and maintain systems for tracking bugs, triaging feedback, and collecting feature requests—balancing urgent needs with long-term priorities
• Maintain and evolve an internal product feature matrix, with visibility into access levels, user roles, and workflows across the org
• Collaborate with the Clinical team to map and optimize workflows using product features and automation
  
  

Compliance & Operational Oversight

• Support Engineering in tracking and documenting security and compliance initiatives (HIPAA, SOC 2, etc.), including audit prep and task tracking
• Maintain visibility into remediation status and operational risks across IT and product systems
  
  

Qualifications

• Bachelor's degree or equivalent experience in Product Ops, QA, Health Tech, or Engineering Support
• Hands-on experience managing QA workflows in a fast-moving startup, comfortable with lightweight tools, rapid cycles, and shifting priorities
• Highly organized, detail-oriented, and process-driven
• Exceptional communicator, able to synthesize and share information clearly across functions and audiences
• Proven ability to work cross-functionally and independently, especially in environments where systems and processes are still being built
• Experience creating documentation and support content for both technical and non-technical users
• Familiar with tools like Google Workspace, Lucidchart, Miro, Notion, Jira, Loom, and Zapier
• Experience working in or adjacent to clinical/healthcare teams; familiarity with EMR systems a strong plus
• Understanding of security and compliance best practices (HIPAA, SOC 2, etc.)
• Prior hands-on experience with QA testing or technical product support
  
  

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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