QA Technician: ISO Quality & Microbial Lab Testing

Actalent; Lenexa (KS); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off PTO

Job summary

Actalent is seeking a QA Technician to ensure products meet ISO and international quality standards. You will monitor metrics, support complaints, and contribute to stability and performance testing.

You’ll investigate issues, draft clear customer responses, and act as a subject matter expert on quality-related concerns. In this contract onsite role in Lenexa, KS, you will collaborate with cross-functional teams, prepare documentation, and assist with audits to drive continuous improvement in

Qualifications

• Proven QA experience in a laboratory or regulated environment.
• Working knowledge of ISO standards and international quality standards.
• Experience monitoring, documenting and reporting quality metrics.
• Hands-on testing of products for microbial performance (ATCC).
• Strong written communication for customer inquiries and notices.
• Ability to lead issue investigations arising from complaints.
• Review of device history and processing records for compliance.
• Exposure to quality audits and governance processes.
• Attention to detail and robust documentation practices.
• Ability to collaborate with colleagues across levels.

Responsibilities

• Monitor quality metrics and document complaint handling and testing results.
• Present findings to stakeholders in a clear and timely manner.
• Test products for microbial performance using ATCC organisms and record results.
• Respond to customer inquiries regarding product quality and performance.
• Prepare written responses to quality notifications and inquiries.
• Lead investigations from customer complaints and ensure resolution.
• Review quality docs to ensure alignment with policies and procedures.
• Serve as an internal expert on complaint and product issues.
• Support internal and external quality audits with evidence of compliance.
• Collaborate with cross-functional teams for process improvements.

Skills

QA experience

ISO standards

Quality metrics

ATCC testing

Written communication

Investigations lead

Documentation review

Audits

Cross-functional

Attention to detail

Education

QA training

Job description

Actalent is seeking a QA Technician to ensure products meet ISO and international quality standards. You will monitor metrics, support complaints, and contribute to stability and performance testing.

You’ll investigate issues, draft clear customer responses, and act as a subject matter expert on quality-related concerns. In this contract onsite role in Lenexa, KS, you will collaborate with cross-functional teams, prepare documentation, and assist with audits to drive continuous improvement in