QA Technician - GMP Document Control

Actalent; Lenexa (KS); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation

Job summary

Actalent is seeking a QA Technician to ensure products meet GMP and ISO quality standards. The role emphasizes documenting quality metrics, handling customer inquiries, and leading investigations of complaints.

The position is onsite in Lenexa, KS, contract-to-hire with a pay range of $21.00 per hour. Expect collaboration with cross-functional teams and participation in audits and quality programs.

Qualifications

• Proven QA experience in a regulated environment.
• Working knowledge of ISO and international quality standards.
• Experience monitoring, documenting, and reporting quality metrics.
• Strong written communication skills for customer notifications.
• Ability to lead issue review investigations from complaints.
• Experience reviewing quality documentation for compliance.
• Exposure to quality audits and audit processes.
• Attention to detail and robust documentation practices.
• Ability to collaborate across levels of the organization.

Responsibilities

• Monitor and document quality metrics and handling, ensuring ISO compliance.
• Compile and present findings to the Quality Review Board and stakeholders.
• Provide timely responses to customer inquiries about product quality.
• Prepare structured written responses to quality notifications or inquiries.
• Lead investigations arising from customer complaints and ensure resolution.
• Review device history records and processing records for policy compliance.
• Serve as internal expert on complaints and product issues across the organization.
• Support internal and external quality audits with documentation and evidence.
• Collaborate with cross-functional teams to identify process improvements.

Skills

QA experience

ISO standards

Quality metrics

Written communications

Investigations

Document review

Audit exposure

Attention to detail

Cross-functional collaboration

Job description

QA Technician - GMP Document Control

Job Description

The QA Technician ensures that products consistently meet internal quality standards and applicable ISO and international requirements. This role monitors and documents key quality metrics, supports complaint and product handling activities, and contributes to stability and performance testing. The QA Technician investigates quality issues, prepares clear written responses to customer inquiries, and serves as a subject matter expert on complaint and product-related issues within the organization.

Responsibilities

• Monitor and document quality metrics, including complaint and product handling, stability testing, and product performance, to ensure compliance with ISO and other applicable international standards.
• Compile and present quality metrics and findings to the Quality Review Board and other relevant stakeholders in a clear and timely manner.
• Provide timely and accurate responses to customer inquiries related to product quality and performance.
• Prepare well-structured written responses to quality notifications or inquiries from customers, demonstrating strong written communication skills.
• Lead issue review investigations arising from customer complaints, ensuring that all concerns are thoroughly evaluated, documented, and resolved.
• Review quality documentation, including device history records and processing records, to confirm alignment with internal policies and process requirements.
• Serve as an internal expert on complaint and product issues, offering guidance and support to colleagues across the organization.
• Support internal and external quality audits by providing documentation, explanations, and evidence of compliance as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhanced product quality.

Essential Skills

• Proven quality assurance (QA) experience in a laboratory or similar regulated environment.
• Working knowledge of ISO standards and other applicable international quality standards.
• Experience monitoring, documenting, and reporting quality metrics related to complaint and product handling, stability testing, and performance.
• Strong written communication skills, with the ability to prepare clear, concise, and professional responses to customer quality notifications and inquiries.
• Demonstrated ability to lead issue review investigations related to customer complaints and product quality concerns.
• Experience reviewing quality documentation, including device history records and processing records, for compliance with internal policies and procedures.
• Quality audit exposure or participation, with an understanding of audit processes and expectations.
• Attention to detail and strong documentation practices to ensure accurate and complete quality records.
• Ability to collaborate effectively with colleagues and stakeholders at different levels of the organization.

Job Type & Location

This is a Contract to Hire position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.