QA Technical Service Representative

Guardian Protection Products; Columbus (OH); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco Construction Products Group is seeking a QA Technical Service Representative to oversee quality assurance for roofing systems and related services in the region. The role requires leading patch/repair work, performing inspections, and ensuring customer satisfaction.

Candidate should have roofing experience, supervisory skills, and strong communication. Willingness to travel and occasional weekends/holidays is expected. Tremco offers comprehensive benefits and safety-focused culture.

Qualifications

• High school diploma or GED
• Prior supervisory skills and ability to manage people and tasks
• Prior roofing experience including patch and repair skills
• Knowledge of basic tools for commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge
• Ability to read, write and speak English
• Must have transportation and a valid driver’s license
• Willingness to travel and work weekends/holidays

Responsibilities

• Lead technician performing roof patch and repair
• Estimate material and labor quantities
• Perform job site inspections for QA
• Document work accurately for customer satisfaction
• Communicate with customers, sales reps, and staff
• Demonstrate knowledge of all services provided
• Travel as needed and coordinate with field staff

Skills

Supervisory skills

Roofing experience

Quality control

Computer skills

Safety training

Organizational skills

Multitasking

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Basic roofing tools

Job description

JOB DESCRIPTION The QA Technical Service Representative is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.

Duties/Responsibilities, Core knowledge:

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
• Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements:

• High school diploma or GED
• Prior supervisory skills and ability to manage people and tasks
• Prior roofing experience including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills.
• Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
• Capable of walking along roof top edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write and speak English

The hourly rate for applicants in this position generally ranges between $20 and $33.

Benefits: Tremco offers a variety of benefits to its employees, including not limited to:

• health insurance
• paid time off
• 401(k) with company match
• Company Pension Plan
• continuing education

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity or disability.

ABOUT US

Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc.

Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.